Maybe my vacations were just too long, but because I was a part timer, my PTO accrued much more slowly.
Work was HIGHLY REPETITIVE. I dreaded coming to work every single day. When one of the coaches (team leads) asked me to do a task for them that allowed me off of the phones, I was thrilled and accepted the task right away.
Some of the callers were decent. There are other callers that are just rude and really need to have a thing called respect and decency. I've been cursed at, yelled at for doing something I didn't even do, there have been threats against me... But that's just part of the job.
BAD VIBE in the workplace. Employees are ALWAYS complaining about callers, even though that is against HIPAA (health information portability accountability act). Supervisors/coaches sometimes takes part in the conversation.
Supervisors/coaches should monitor employees when taking breaks, bathroom breaks, during training breaks etc. One lady next to me took bathroom breaks maybe about 3-5 times a day for 5-10 minutes each time. The issue I have with this is that I usually see her socializing with coworkers on their break or their lunch break (in the break room next to the bathrooms). She may have an incontinence problem but I don't see why she should be getting paid for talking to coworkers.
Mondays and the day right after the holiday are usually VERY BUSY. Mandatory overtime is usually assigned to full time employees, anywhere from 1 hour to 2-3 hours in addition to your usual shift. But these usually are just that 1 day, maybe 2 if a high volume of calls is anticipated. On busy days, we usually have to resort to taking down the name and calling them back when the call volume has died down.
Work space is a little small so you're right next to coworkers and can hear them in their conversations. If they're dealing with a difficult caller, they may get into yelling matches and may even hang up on the callers (which is okay if the caller is swearing and warning has been given them. I usually just take it and try to quickly finish the call). It's not so great if your caller hears them.
Sometimes the system would lag and scheduling medical trips would take forever to be scheduled. IT usually fixes the problem in 1-3 hours.
Sometimes, transportation vendors can be rude on the phone with you or just not as knowledgable as they should be. For the most part, they usually are okay though.
