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      Magic Ears

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      Magic Ears reviews

      4.1

      78% would recommend to a friend

      (240 total reviews)

      55% positive business outlook

      Ratings by category

      4.3

      Work/Life balance

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Senior management

      3.5

      Compensation and benefits

      3.4

      Career opportunities

      Magic Ears has an employee rating of 4.1 out of 5 stars, based on 240 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Magic Ears employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      240 reviews
      3.0
      Jul 28, 2018

      Promising Start that went sour quickly

      Esl teacher
      Recommend
      CEO approval
      Business Outlook

      Pros

      I came to MagicEars in March 2018 after having issues with VIPKID. Their understanding cancellation policy is what initially drew me in, like so many teachers at their rival company. Many of the fellow VIPKID teachers with Youtube channels were promoting it and gave the impression of Secondary positions being offered: interviewer, social media admin, curriculum writer, etc. The higher base pay also was a draw with $10 per class if you have 5+ yrs teaching experience along with TEFL/TESOL and/or Masters' degree in Education or English. VIPKID offered no signing bonuses, so again this was a draw. I enjoyed the higher base pay and the interactive platform to teach. No secondary rewards, just the built-in trophies. They have the best cancellation policy of any of the ESL companies out there and do not penalize teachers for illness or loss of electricity.

      Cons

      Low bookings - this was the hardest. I would barely get fully booked even with all my slots opened for weeks. Often, classes would disappear on a whim so, for example, if you prepared for a lesson on apples and in 5 hrs it was gone with no explanation no payment. With VIPKID, my bookings were constant and regular and I was compensated when a class was cancelled. Often my emails were largely ignored or responded to several days to weeks later. Micromanaging - I understand coming to the aide of a new teacher who has no experience with online ESL, however MagicEars took it to another level. I had been teaching for months with no issues regarding muting and yet with one minor problem with a class, I suspended. All my bookings were taken away until I completed a workshop on muting. This workshop was a waste of time as I already understood how and when to mute students. Whispers of the company suspending teachers because there weren't enough students enrolled began to pop-up. Censorship - All of their Facebook groups and pages are heavily monitored. No one can post freely, all posts must be approved. Rainbows and sunshine, no room to criticize. This isn't helpful to a young company that wishes to flourish. Favoritism to higher profiled teachers, ones with Youtube channels, was also highlighted. Their bookings and promotion to 'Senior' teacher were the best. All a result of all these factors, many teachers, even those with secondary positions, began to resign.

      avatar
      Magic Ears Response
      7y
      Hello Dear Teacher We are glad that you give us Pro review. Especially you recognize our cancellation policy. Thanks for reaching out to us with the Con review. Teachers’ feedbacks are really important to us so that we will give response to their any questions right away. We care all of our teachers and students and make efforts to help them solve all the problems. We treat all of our teachers with same way and they have the same level when they join to us. We promise that you will have a very high booking-rate even when you just join in. We made everything better to let our teachers not only improve their teaching skills but also be able to get fair compensation from the workshop. We think sometimes it’s necessary to suspend teachers if they are not clear about how to use operate the mute button, in order to help them improve teaching skills to become better. In order to create a fair and peaceful environment for our teachers, we have three major Facebook groups. Family group: only for signed teachers; Q.A group: a place to answer those native English speakers who have questions of Magic Ears; ESL group: an opening area for free exchanging online teaching skills with others teachers. And, we highly recommend you join the ESL group. There are many excellent teachers to help you grow. We are really thankful that you can put your questions in Facebook so when we saw it we will be there help to you. Our secondary positions teacher help the fresh teachers become better. All Magic Ears staffs and teachers have the same goals of making it better. I believe you also have a great experience in Magic Ears. So, please feel free to contact with us if you have further questions. Magic Ears welcome to you!
      5.0
      Jun 27, 2018

      Aiming to be the best!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive pay Diligent feedback Great online portal Friendly staff Simple platform The kids are the best

      Cons

      Particular about details, will point out even little areas you need to improve (but this makes sense because it is clear MagicEars really is trying to have some of the highest standards in the online ESL industry). Also the hiring process takes a while, but again they are working to be the best and they want to make sure you will fit well with the company.

      avatar
      Magic Ears Response
      7y
      Dear Magic Teacher: Thank you so so much for your support and love! We are so glad you are enjoying working for us and your words made us only want to do better for you. And we will take your suggestion very seriously and try our best to shorten our application process in order to cater to more teachers' needs. MagicEars always listens and cares.
      1.0
      Apr 12, 2018

      It was chaos

      Esl teacher
      Recommend
      CEO approval
      Business Outlook

      Pros

      Studying in the classroom platform prior to demo classes and the advice in interview . I can’t think of anything else

      Cons

      Their administration and communication was awful!!!!! They kept asking me why I didn’t show up for appts when I clearly didn’t have appts that day. I sent them screenshots of my schedule and calendar...... just unprofessional and wasted my time

      avatar
      Magic Ears Response
      8y
      I am sorry that you received the wrong message. There might have been some tech issues that interfered with our judgments but it's a rare case. We will make sure everything goes as planned until it's confirmed. We would love to support our signed teachers the best we can. We will definitely be more professional. Thanks for your understanding and cooperation!!!
      Viewing 28 - 30 of 240 Reviews
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      ReviewsMagic Ears reviews

      Glassdoor has 484 Magic Ears reviews submitted anonymously by Magic Ears employees. Read employee reviews and ratings on Glassdoor to decide if Magic Ears is right for you.