Contradicting information, double standard for help desk (ETS) vs everybody else (for example, all users are granted local admin rights to install whatever software they want, but if anyone in ETS does it, someone will remote into computer, delete the program files folder, and reprimand you), spoiled rotten customers (ETS is forced to use the oldest models that are still in stock, but everybody else gets the newest of the new laptops, which they get to exchange for brand new ones every 3 years), love to lead you around by the nose (try to automate and optimize an overly complicated process for them, a process that I was the only one who had to perform and involved a 4 page checklist that I had to go over and ensure the deployment did what it was supposed to, and they will seem interested, but will put it off so that there can be a meeting about implementing it, which will never occur), straight up lied during the interview process (was told they used the latest and greatest technologies and they liked to stay current, but realize when I got there they use, get this: Windows 7 x64 for clients, Server 2008 functioning on a server 2003 level, System center configuration manager 2007. Does that sound current to you? Sounds barely within microsoft's range of support to me), ridiculous reliance on self admitted broken procedures and systems, unrealistic expectations that required me to work overtime hours that I wasn't even able to document and therefore, receive pay, offer absolutely no opportunity to find your own solution to a problem (which I would think is the whole point of hiring someone with IT support experience) but instead want you to ask someone else to get solution for every little detail (which is annoying to both of us), horribly restrictive security software and policy (simply by having a file on your pc, cylance will, with its "sophisticated AI", quarantine it if it uses a similar method/technique/behavior implemented by other known malware (Among list of erroneously quarantined files: any AutoIT script that I ever wrote (could have been as simple as a script which moves and renames files from one directory to another), windows All in one repair, and even some of the companies very own files stored on file shares!!!) which is probably one of the most ridiculous anti-malware techniques witnessed to-date; quarantines more legitimate software than not; and still doesn't help with malware infections (still had plenty of pcs brought in with malware on them), etc. Quite frankly, my list of grievances could fill volumes, and, as someone who loves IT, this company produced probably the most unsatisfactory work environment I have ever worked in (ironic that they should be voted one of the top places to work in 2016 by the Wall street journal, a piece of information they love to dangle in front of you like a carrot on a string, but ets certainly wasn't a part of the process in determining that, I can tell you that now). My suggestion, accept if taking any position other than ets, because ets will spoil you rotten. Otherwise, back out immediately, unless you are truly desperate. And if you do accept, make sure all your software is portable and only store it on file shares, as cylance won't look there considering their own files are flagged as malware by cylance.
