Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Marriott International

      Engaged Employer

      Marriott International reviews

      3.9

      71% would recommend to a friend

      (18,836 total reviews)
      avatar

      Anthony Capuano

      79% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      Marriott International has an employee rating of 3.9 out of 5 stars, based on 18,836 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott International employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      19K reviews
      2.0
      Mar 19, 2025

      They take advantage of you here but you do learn

      Voyager program
      Recommend
      CEO approval
      Business Outlook

      Pros

      you get to be a manager straight out of college. you get decent money straight out of school. They pay for your travel. You get a good discount at hotels.

      Cons

      -work life balance is terrible -you get the worst shifts because you are on the bottom -After covid hotels have been understaffing to make more money so you will feel unsupported and burned out at times. -you might only be a manager in tittle and not in practice -Your training depends on who your leader is and many don't even know what the voyager program is so its not exactly the immersive learning experience they sell you.

      3.0
      Mar 29, 2024

      Horrible technology to work with

      Front desk agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The managers were extremely welcoming, and made you feel like part of the team. You are allowed to run the desk without being micromanaged. The hours are consistent.

      Cons

      The training is awful (expect to learn EVERYTHING from hours of computer training). The software they use for reservations only uses keystrokes and is rumored to be from the 70s. It is a black screen with green characters (nothing more updated than that), and getting things to go from online to in the system is just impossible. Often the reservation system would overbook itself? Why does this even happen? Now I am having to confront customers walking in to check in and tell them their room is non existent because of our reservation system? Horrible...

      4.0
      Sep 12, 2023

      Decent pay and great company - tough job

      Sales and service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote Hotel discount Decent pay compared to other companies for similar role Lots of optional overtime available Comprehensive training and nice managers

      Cons

      It's a call center style job. The phone calls are practically nonstop and a solid percentage of them are very angry, very mean customers ready to unleash all their frustrations on you. Most people book hotels online, so if they're calling, it's most likely because of a problem. I've worked tons of customer service roles, but something about being over the phone makes customers feel like they can be especially nasty. Also, tons of technical problems with the equipment.

      Viewing 112 - 114 of 18,836 Reviews
      Related searches: Marriott International jobs | Marriott International salaries | Marriott International benefits | Marriott International interviews | Marriott International conversations
      ReviewsMarriott International reviews

      Glassdoor has 21,422 Marriott International reviews submitted anonymously by Marriott International employees. Read employee reviews and ratings on Glassdoor to decide if Marriott International is right for you.