Marriott International reviews

3.9

71% would recommend to a friend

(18,838 total reviews)
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Anthony Capuano

79% approve of CEO

64% positive business outlook

Marriott International has an employee rating of 3.9 out of 5 stars, based on 18,838 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott International employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Sep 14, 2008
Recommend
CEO approval
Business Outlook

Pros

They are a marquee name in the hospitality industry. I am really not sure if my experience is universal or localized at the Savannah Riverfront Marriott.

Cons

I worked in the newly opened Spa and it was a complete fiasco. Two years later and I'm still a bit disturbed by it. Direct Management was hired as a favor to one of the senior managers' sisters (aka nepotism). This was a fact, not idle gossip. Mismanagement at every step, including overzealous training methods, underutilization of employee's time, misrepresentation of promotion opportunities, etc. Extremely questionable hiring practice, at one point, it felt that they hired everyone who answered the ad and eventually let go over 60% of their hires within 2 weeks. No policies, no written rules, the management would arbitrarily make them up and then change them as she deemed. For example, she canceled Friends and Family day for the spa employees without previous notice or announcement, but allowed her own guests to come in free of charge. I was working that day, trust me, the back of the house was furious and complaining to me all day long, but what could I do? She was never available to help with transactions or other issues. Most importantly, the management had told all the employees that they would be earning higher wages than they actually would receive at paperwork time. In other words, they told us one thing and then gave us something else. The old bait and switch. I was hired as a receptionist, not a martyr. I finally quit after 2 months.

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Glassdoor has 21,424 Marriott International reviews submitted anonymously by Marriott International employees. Read employee reviews and ratings on Glassdoor to decide if Marriott International is right for you.