Is Marriott International a good company to work for?

Marriott International has an overall rating of 3.9 out of 5, based on over 21,443 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 71% of employees would recommend working at Marriott International to a friend and 64% have a positive outlook for the business. The best reviews about Marriott International have been left by employees working as Licensed Massage Therapist , Internship and Senior Accountant .

Does Marriott International pay their employees well?

According to anonymously submitted Glassdoor reviews, Marriott International employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Marriott International. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marriott International?

71% of Marriott International employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marriott International 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Marriott International?

Front Desk Agent (753) , Front Desk Receptionist (374) , Sales Manager (284) , Bartender (269) , Server (266) , Manager (242) , Guest Service Representative (222) , Housekeeper (203) , Night Auditor (191) , Front Desk Associate (171) , Event Manager (156) , Intern (152) , Customer Service Representative (147) , Server/Waiter (144) , General Manager (141)

What are the pros of working at Marriott International according to real employee reviews?

"And the benefits wouldve been great if i ever got the chance to use them." ((in 1756 reviews)); "You can socialize and get to meet great people especially seeing how You’ll be mainly watching events which is fun sometimes" ((in 830 reviews)); "great culture and interesting for those that love customer service" ((in 558 reviews)); "Growth opportunity if willing and hardworking." ((in 314 reviews)); "The staff is friendly which makes it very easy to make friends while working at the marriot." ((in 314 reviews))

What are the cons of working at Marriott International according to real employee reviews?

"Low pay and constantly being called for questions or to come in on off days." ((in 1078 reviews)); "Long hours and you need to make sure you are committed to what you do." ((in 675 reviews)); "salary is low but ok for beginner and single" ((in 565 reviews)); "There's no work life balance and the pay often no where near worth it." ((in 453 reviews)); "Bad managers get promoted and moved around because they don't like to fire people." ((in 269 reviews))

What are employees saying about Marriott International layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marriott International layoffs and their outlook for job security at Marriott International in 2026.

What are the top reviewed Marriott International locations?

Bethesda , New York , Atlanta , Orlando , Chicago , Washington , Miami , Los Angeles , San Antonio , Houston , Dallas , San Diego , Boston , Nashville , Phoenix , San Francisco , Omaha , Denver , Tampa , Austin , New Orleans , Scottsdale , Seattle , Philadelphia , Baltimore , Charlotte , Kansas City , Salt Lake City , Fort Lauderdale , Detroit

Marriott International reviews

3.9

71% would recommend to a friend

(18,853 total reviews)

Anthony Capuano

79% approve of CEO

64% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marriott International has an employee rating of 3.9 out of 5 stars, based on 18,853 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott International employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

19K reviews

1.0

Oct 14, 2012

The WORSE place EVER to WORK or STAY at!!

Guest services

Recommend

CEO approval

Business Outlook

Pros

There are seriously NONE..AT ALL!!

Cons

This place seriously has the WORSE management EVER. Its managed by SSN Hotels and they are just horrible. They care NOTHING about their employees or guest. This place had so much potential when it first opened in Feb 2012 but since then it has went DOWN hill. I mean they been through THREE General Managers...that should tell you ALOT rite there!! Anyone with common sense has already LEFT this place or is trying to leave. I was one of the ones that started from the start and I wanted to be loyal to the company and stick it out....but after i realized that they didnt care about their employees or guest than I left to go work an an ACTUAL Marriott hotel..not another franchised hotel...and let me tell you their is a BIG difference... (Now this review ISNT about Marriott because I have worked for Marriott for many years and I LOVE working for Marriott...This review is about SSN Hotels.) They dont care about anyone but themselves...Mr. Marriott would prolly be rolling over in his grave if he knew how poorly this hotel is ran and how the empolyees and guests are treated because Marriott has such high standards for their employees and their brand...and THIS hotel is not living up to either. Its NOT up to Marriott Standards at all. If they dont get NEW management soon then Im pretty sure its gonna get shut down. Its way too many hotels in the King of Prussia area for anyone to have to stay or even WORK at this one. My advice is if you want to work for Marriott DONT choose THIS hotel...choose an actual Marriott hotel...not a franchise. All though I have worked for other Marriott Franchise hotels and they were not AS BAD as SSN Hotels..but its still NOTHING like ACTUALLY working for MARRIOTT!!!

4.0

Oct 4, 2012

Great place to work - as long as you are not in IT

Technical

Recommend

CEO approval

Business Outlook

Pros

Overall, good place. Most management is pretty decent.

Cons

New CIO is planning to outsource most of IT... so morale is in the toilet if you work in that area. Very difficult to advance unless you change roles. If you meet IRS' definition of HCE 401K contributions limited to 4-5%.

4.0

Jul 19, 2012

Great place to work especially if you have a family

Sales manager

Recommend

CEO approval

Business Outlook

Pros

I work at a sales office. The environment is great, my leaders are very understanding especially if it involves your family. They also try their best to make their employees happy, even if it's just free breakfast, or cake, or ice cream you could see their efforts. The training at Marriott is also great. I know that other hotel companies seek out Marriott trained people

Cons

The hours are long. It is 10 hours, sometimes even 11 hours. We are constantly busy and sometimes understaffed. I live close by so I can still be home by 6-6:30pm. But they have been good to me and I work with great people and that for me compensates. The pay is a little bit lower than other hotel chains but then again you need to think of what your priorities are. If money is your goal, then you might want to seek other hotel chains.

Viewing 190 - 192 of 18,853 Reviews

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Jobs at Marriott International

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