Marshalls reviews

3.4

57% would recommend to a friend

(7,630 total reviews)
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Ernie Herrman

55% approve of CEO

47% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,630 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Jun 7, 2012
Recommend
CEO approval
Business Outlook

Pros

-Paid weekly -great co workers - they were not as pushy when it came to selling the credit cards( cause i was not going to do that when they were paying me 7.50 and collecting interest off my sell)

Cons

wow, this job really disappointed me. i worked at the location in Bel Air maryland. I worked there for a year loved my job because of the weekly pay, co workers and 10% discount. I honestly did not want to leave because i did not want to get trained for another job when i planned to transfer because of school. I went from working 25 hours a week as a part time associate to 3 to 4 hours a week making a 28 dollar paycheck if times were good. I felt because i wanted advancement within the company the horrible mangers opted out of training me anywhere else. like layaway and cash offf office. theeet

1.0
May 30, 2012

Never again.

Recommend
CEO approval
Business Outlook

Pros

-Nice co-workers -Works with school schedule -Pay checks every week

Cons

I don't even know where to start! -First off, if you're thinking you'll get a decent amount of hours. Think again. I was at the same store for over a year and a half and rarely got more then 8-12 hours. After Christmas season, I got an average of 4-8. You can't do squat with the size of these paychecks. -Next, you'll be doing the work of 2-3 people for the price of one. When hours got cut back, they'd make due with less staff. I stopped being surprised when I'd show up for a shift and end up running, the whole sales floor, fitting room, and shoes with no one to help me. It was overwhelming a lot of the time, not to mention frustrating. -There are no "in-store" promotions. I asked to get out of the fitting room at least a half dozen times to be cashier trained, (or at least on the floor more) and they never trained me. Once in a great while I'd get a sales floor shift, but that was a rarity. I came in a number of times to see new people being train on cashier and sales floor. A bit of a slap in the face. - Despite people scrambling for the small amount of hours they get, they constantly hire new people. Most of us were down to about 4 hours a week and they went out and hired 4 new people. -They rarely cross train. Lucky for me I was first trained in shoes, allowing me to work sales floor on rare occasions. Most people stay in the same position for the duration of their employment. Some girls have been in the fitting room 3+ years, even after asking to be cross trained repeatedly. -Training was pretty brief. I was given one day of shoe training before being thrusted into a shift by myself. They also asked me to cover women's one night, I had no idea on how to read departments or put things away and had to kind of learn as I went. The same went for the fitting room, they would tell me to go cover it and I just went with the flow. -They don't fire. This could be a positive if it wasn't used to keep lazy people working. A lot of employees know this and slack off because of it. -They management doesn't take employees seriously most of the time. After a remodel they took the floor mat in the fitting room away. I asked a number of times for a new one, to be told, they'd look into it. After months, I gave up and went out and bought a new one for us. The cashiers had them, the people in the backroom had them, I don't see why the fitting room attend can't have one. We're standing on a hard floor for a few hours too! - Scheduling sucks. Besides the obvious lack of hours, there will be people you look at on the schedule and go "how the heck are they getting more hours than me!?" Basically, I had to be grateful because this was my first job and got my foot in the door and some experience to write down on other applications. If I had to I'd probably never go back.

2.0
May 23, 2012

Very disappointed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working with great employees. We have a great staff and consider each other being like family. The hours can be very flexible

Cons

Not enough payroll or hours given to employees.Not enough employees on the floor (because of payroll) to be able to do all the tasks required. They want us to run a dept by keeping it clean, filling features, doing pick ups from fitting room, put out stock, unload the truck, do markdowns but all while you have to ring on a register or cover someones break or lunch all while only working very minimal hours. Then management gets mad if the work doesn't get completed. Managers also disrespect long time associates. We have been blamed because we make more than new employees and that is why our payroll is so low, because they have to pay us. No (thanks for all your years of service and dedication), nope they just play the blame game.Then they screw with our hours by giving us full timers barely 28-29 hours when we are supposed to get at least 30 and then blame it on Kronos. A couple of our employees lost their insurance because they went under 30 hours and then blamed it on the associate because they said that THEY should have been watching their hours to make sure they were getting enough.

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Glassdoor has 7,845 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.