Marshalls reviews

3.4

57% would recommend to a friend

(7,629 total reviews)
avatar

Ernie Herrman

55% approve of CEO

47% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,629 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Oct 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Now I know to never work in retail for the rest of my life.

Cons

In the year that I worked there I was only trained to be a cashier, which limited me in the hours that were available even though I asked to be trained in other areas. I went home in tears on multiple occasions due to extremely rude costumers and lectures I would receive from management: example, not putting my receipts in order at the end of the night. Could count a couple of times where customers were so angry with me, was scared to walk back to my car at the end of my shift. Lack of consistency in training, I would get told how to do something a million different ways. Managers are penny pinchers, wouldn't give discounts when clearly deserved to a customer, would end up making me look bad. Not to mention they made me sell credit cards. I was told I had to discuss credit cards with customers until they told me no three times, most of my customers would leave so unhappy that they weren't having a genuine conversation with me. Felt like I was harassing people. I'd get lectured about selling credit cards daily, or if I needed to go to the bathroom.

1.0
Oct 5, 2018

sales associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only pros to this job were getting 10% off

Cons

Underpaid, undervalued, and over worked. I once got a "raise" from this place and it was only 15 cents after I had been working there a two years and they're a billion dollar company.

4.0
Jun 29, 2018

Assistant Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

advance through company quickly, new mentoring program 2018. It's great as long as it is done properly!

Cons

"good insurance" Seems that way but it takes a huge chunk out of your weekly check. Open door policy does not apply to management

Viewing 97 - 99 of 7,629 Reviews

Glassdoor has 7,844 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.