Is Massage Envy a good company to work for?

Massage Envy has an overall rating of 3.1 out of 5, based on over 7,514 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 37% of employees would recommend working at Massage Envy to a friend and 34% have a positive outlook for the business. The best reviews about Massage Envy have been left by employees working as Lead Massage Therapist , District Manager and Clinical Manager .

Does Massage Envy pay their employees well?

According to anonymously submitted Glassdoor reviews, Massage Envy employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Massage Envy. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Massage Envy?

37% of Massage Envy employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Massage Envy 3.3 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Massage Envy?

Licensed Massage Therapist (1444) , Front Desk Associate (481) , Front Desk Receptionist (426) , Massage Therapist (377) , Esthetician (365) , Sales Associate (264) , Front Desk Sales Associate (254) , Licensed Esthetician (151) , Manager (150) , Assistant Manager (146) , LMT (100) , Certified Massage Therapist (94) , Receptionist (82) , Front Desk (79) , Business Manager (77)

What are the pros of working at Massage Envy according to real employee reviews?

"Flexible schedule and discounted services" ((in 286 reviews)); "It is a great cause and some of the people are great." ((in 274 reviews)); "The hours are flexible you can always pick up shifts that way you have more than what you're scheduled" ((in 258 reviews)); "I have great coworkers and we have a lot of fun at the front desk." ((in 257 reviews)); "Free Massages and Facials... Getting to know the therapists and front staff... Discounts on products" ((in 213 reviews))

What are the cons of working at Massage Envy according to real employee reviews?

"low pay and always pushing to sell more products and services that didn't necessarily go with real client needs" ((in 840 reviews)); "Poor management and they dont care about their employees or their clients" ((in 631 reviews)); "No benefits and they are always trying to find ways to pay you less and make you do more." ((in 244 reviews)); "if bad manager or owner it will be a nightmare." ((in 177 reviews)); "The commission was low compared to other service professionals’ rates and they didn't care much about customer or employee feedback" ((in 75 reviews))

What are the top reviewed Massage Envy locations?

Houston , Chicago , Phoenix , Dallas , Scottsdale , Austin , Las Vegas , Atlanta , San Diego , Denver , Miami , Orlando , Jacksonville , New York , Los Angeles , Raleigh , Charlotte , Sacramento , Fort Worth , Saint Louis , Virginia Beach , Omaha , Cincinnati , Greenville , Louisville , Boston , Asheville , Columbus , South Windsor , Tucson

Massage Envy reviews

3.1

37% would recommend to a friend

(7,413 total reviews)

Todd Schrader

42% approve of CEO

34% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Work/Life balance

2.9

Culture & values

2.8

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

Massage Envy has an employee rating of 3.1 out of 5 stars, based on 7,413 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massage Envy employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

1.0

Jun 16, 2026

Difficult Place to Work

Front desk associate

Recommend

CEO approval

Business Outlook

Pros

Learned valuable customer service, scheduling, and administrative skills. Gained experience handling appointments, payments, and client concerns.

Cons

Leadership and management communication could be inconsistent and unprofessional. Limited opportunities for professional growth and career development. Scheduling expectations frequently changed, impacting work-life balance. High turnover and low morale created a challenging work environment.

2.0

Jun 10, 2026

Amazing colleagues but horrible culture

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Loved the people I worked with. Amazing clients.

Cons

Management was super unprofessional and had no boundaries about their personal life, it was very uncomfortable. They are had favorites and would be demeaning towards the ones they didn’t like. Also not good benefits.

Massage Envy Response

1mo

As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

2.0

Jun 10, 2026

Free massages but low pay and high turnover

Business manager

Recommend

CEO approval

Business Outlook

Pros

Free monthly massages and or facials

Cons

Low pay, large turn over rate

Massage Envy Response

1mo

As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

Viewing 16 - 18 of 7,413 Reviews

Jobs at Massage Envy

Front Desk Sales Associate

Sales & Customer Service Associate

Massage Envy

Massage Envy reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Difficult Place to Work

Amazing colleagues but horrible culture

Free massages but low pay and high turnover

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