Mastercard reviews

4.1

82% would recommend to a friend

(7,701 total reviews)
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Michael Miebach

87% approve of CEO

81% positive business outlook

Mastercard has an employee rating of 4.1 out of 5 stars, based on 7,701 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Mastercard employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Dec 29, 2017
Recommend
CEO approval
Business Outlook

Pros

-The junior staff is all pretty fun to be with and laid back -Office events (free food, outings, teams, etc)

Cons

-The role isn't intellectually stimulating at all - in no way does this compare to MBB consulting like they try to pretend it does. For example, most of the day is spent interacting with the junior analysts of the client, not c-level execs of SVPs. These clients have tests they want to run in mind, so you literally handhold them as they click through buttons to run the test, reset their passwords, etc. There isn't any strategy involved and really no thinking involved. -Poor management- what happens when you don't have people go to b-school and have them go straight through, you have 23/24 year old managers who frankly aren't good managers. -No transferable skills - lack of Excel work, some SQL, but you spend most of the time on the APT software which you'll never really use if you try and switch jobs -Lots of very late nights due to multiple cases at a time. When two run hot, it's a problem. -For a organization that goes out of the way to say how "flat" it is, there are a lot of politics

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Mastercard Response
8y
Thank you for your feedback. I am sorry to hear that you are not happy at APT. First and foremost, we would encourage you to provide this feedback beyond Glassdoor, and to share it directly to your advisor and to the firm. Employee feedback is crucial for ensuring the success of individuals and of the firm. On a personal level, your advisor can work with you on staffing that could be better geared to your preferences and learning opportunities. Through bi-annual firm feedback or our ongoing feedback mechanisms, we welcome your suggestions to improve your experience and to make APT a better place to work. The Business Consultant role that is central to driving ongoing client value. As the frontline of our client relationships, the role does entail user support and password resets. It also includes client thought partnership, cutting edge analysis, and client presentations at various points of project delivery and levels of experience. Realizing that experience is unique across Business Consultants and across teams, if anyone is not receiving the experience they desire, we encourage them to speak to their advisor or HR. Advisors can help identify staffing opportunities that would promote more learning on desired skills. Through projects and training, Business Consultants learn project management, analysis structuring, Excel, or SQL, among other skills. These can be leveraged within APT, and also in business school or in other organizations by our alumni. Outside of the day-to-day, each employee has access to an education budget should they seek additional training while at APT. When it comes to management, APT promotes a culture of internal growth, and as such many of our Engagement Managers are former Business Consultants. While growth opportunities within APT mean that our Engagement Managers have direct experience with ongoing delivery, we understand the importance of strong management and mentorship, and acknowledge that our manager training is never complete. We recently launched a training program for both experienced Business Consultants and newly promoted Engagement Managers, helping with the transition from individual contributor to manager. We also hold offsites for each role, with training sessions focused on management topics such as enabling leadership or project management. Again, we appreciate hearing this and all feedback, and encourage you to share specifics through your advisor or our feedback mechanisms.
2.0
Jul 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Work from home option Pretty good annual bonus Pretty good 401k matching Plenty of vacation time Most teammates were good to work with, both the experienced and newer people.

Cons

There is a lot of immaturity. Examples include communication emails that try to joke but are just nonsense. Another is an online forum where employees submit questions where the serious ones are ignored while the playful ones are answered with an equally useless answer. Culture is one where favorites get the promotions and recognition regardless of actual work accomplished compared to teammates. Says it's a technology company. While there are some efforts to become one, it's not even close when compared to the true tech companies. Other than the annual bonus payout, there really is no incentive during review time (little to no raises, rewards come in form of restricted stock that has no value unless you stay employed there for 3 more years). Compensation is behind other tech companies. Health insurance benefits are the worst I've had compared to other companies I've worked at.

5.0
Feb 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Great company culture and value for employees. Abundant opportunity.

Cons

It's easy to have complacency set in, and hide behind processes. Lots of legacy talent that is yet to get caught up to customer first mentality. Institutional knowledge that stifles growth and scale is a big threat.

Viewing 34 - 36 of 7,701 Reviews

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