Maximus reviews

Requirements are increased but overtime is never authorized, caseloads are never realistic for effective management. Job description and job duties are almost incompatible.

supervisors are constantly riding you to take more calls, mostly the supervisors don't know the answer to the question you are asking and they just leave you hanging to make up something to tell the consumer, benefits are awful, $2500.00 deductible on medical. We were told when we were hired that the contract was good for 2 years so we all thought we had jobs for 2 years after 6 months 1800 of us were let go. They kept 200 and they were the csrs that were hired first, they did not keep any of us that had high call counts, great customer service reviews, and great phone monitoring by the supervisor, and never missed a day of work. None of what they pushed us for counted on keeping our jobs. Every csr is paid the same yet the supervisors had their favorites that got away with just about anything they could come up with including not showing up for work.