Maximus reviews

The floor support to agents is absolutely weak , there is no enough training or shadowing, they expect you to learn by yourself by reading em@ils you receive constantly during your whole shift while you are talking to customers on the phone. Your “Team Lead” is the one to provide you support when you have questions however the “Team Lead” in my group yell to people things like “Don’t ask me anything if you haven’t read your thousand email first, use your resources, how can you be so lazy” after exhausted all your resources without finding the answer you need and you ask your “Team Lead” for some guide, you might get and answer like “I’m too busy right now, ask someone else…” The way they manage people is horrible, the environment is very restrictive and stressful besides they provide you with ambiguous information. Payment is too low for the amount of stress

No one is rewarded for hard work Minions are replaceable Management will tell you that you are replaceable Management never checks in with staff Complete violation of mid management California overtime laws Pay is a joke Stress is high High turnover Too cheap to give business cards