Is Maximus a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Maximus have rated their employer with 2.9 out of 5 stars in 1,081 Glassdoor reviews. This is a lower than average score with the overall rating of Maximus employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at Maximus now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Maximus .

Does Maximus pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Maximus with 2.9 out of 5 stars based on 1,081 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Maximus.

How happy are Customer Service (CSR) professionals working at Maximus?

27% of Customer Service (CSR) employees at Maximus would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated Maximus with a 2.8 rating for work-life-balance, 3.3 rating for diversity and inclusion, 2.7 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Maximus?

Customer Service Representative (757) , Customer Service Representative (CSR) (487) , Employment Advisor (100) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (48) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"good pay and you get to learn about federal contracts and all the red tapes that come with it." ((in 508 reviews)); "Benefits are good and the determining factor in continuing at the company" ((in 302 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 249 reviews)); "Work from home it is great" ((in 225 reviews)); "money is okay and there are quarterly bonus you can qualify for." ((in 95 reviews))

What are the cons of working at Maximus according to real employee reviews?

"Poor training and organising schedule" ((in 154 reviews)); "The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 149 reviews)); "Manager who is the epitome of a bad manager." ((in 109 reviews)); "Poor Upper management + revolving door" ((in 69 reviews)); "The communication is poor and the regard for the people is very low." ((in 54 reviews))

Skip to content Skip to footer

Notifications

Maximus

Maximus Customer Service (CSR) reviews

2.9

27% would recommend to a friend

(1,081 total reviews)

Bruce Caswell

51% approve of CEO

33% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.9

Compensation and benefits

2.8

Work/Life balance

2.7

Culture & values

2.6

Career opportunities

2.5

Senior management

Customer Service (CSR) employees have rated Maximus with 2.9 out of 5 stars, based on 1,081 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Maximus is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

May 15, 2026

Steady work until layoffs due to overhiring

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It was steady until it wasn't

Cons

Randomly terminated tens of employees since there "wasn't enough work" aka, they overhired.

1.0

May 13, 2026

Toxic culture with bullying and favoritism issues

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good for Paying the bills

Cons

It’s ghetto. Company bullies is a plus. Every since being on a particular managers team I’ve been bullied no matter what team I’m on. Talked about and my name dragged out of jealousy from a few people because they can’t stand to see you do good. Favoritism is showed to certain people. Everyone fakes like they are cool and will turn right around and gossip about you like a snake when they don’t even know the real reason why you sing talk to anyone. I just stay low work and go home. I’m not here to make friends. People just can’t understand that. This job is unprofessional in every way. Supervisors don’t even practice what they preach yet expect us to be perfect

4.0

May 5, 2026

Supportive team but challenging system to navigate

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere and team to work with

Cons

System is hard to navigate

Viewing 7 - 9 of 1,081 Reviews

Top companies for "Compensation and Benefits" near you

Deloitte

3.5★Compensation & Benefits

KPMG

3.6★Compensation & Benefits

4.3★Compensation & Benefits

SelfEmployed.com

3.9★Compensation & Benefits

Jobs at Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

CSR II Operations (Temporary, Remote McAllen, TX)

CSR I Operations (Temporary, Remote Lawrence KS)

Customer Service Representative - Healthcare

Customer Service Representative - Healthcare

Maximus reviews FAQs

Maximus reviews Maximus Customer Service (CSR) reviews

Maximus

Maximus Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Steady work until layoffs due to overhiring

Toxic culture with bullying and favoritism issues

Supportive team but challenging system to navigate

Top companies for "Compensation and Benefits" near you

Jobs at Maximus

Maximus reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at Maximus

Maximus reviews FAQs