Pros
You can talk to those at any level of management for questions. There is an open door policy, at least in the Valencia branch. People at this location seem to stay for years (10+ years seems to be the norm there), and you end up having a lot of friends/relatives who have also been referred into the company. If you need help, you will definitely get it, as long as you know to ask. Other pros include getting a holiday bonus in November, and an underwriting bonus in the spring. The branch also offers gift card rewards if you get a great survey or audit, but those are usually in the $20-25 range per reward.
Cons
The workload is pretty high. Hearing people say they have 120+ claims at a time is not surprising. I think corporate is trying to learn to balance the workload/claims rotation, but it seems to be a long, slow process. You have to have patience and superb organization for this job. You don't take the work home, you work your 40 hours, and that's it. So each minute of the day has to be productive, or your claims volume can easily get out of hand. And, because there are a lot of people who obtain attorney's, you also have to have a tough skin for when there are aggressive negations.