If you want to experience micro management then this is the place for you. There is no trust by upper management to allow employees to do their jobs or be creative with alternative sales ideas. Management does not want to listen to what employees are saying that customers are saying about MSD. There is a culture of arrogance that starts at the top and works its way down. You could be so much more MSD and gain so much more market share if you just got out of your own way and listened to your customers instead of treating them like they are beneath you. That is why Luminex is double the revenue you are - they listen to their customers and work with them in times of financial hardship because they see the long-term consumable business not just the initial hit on the instrument price. Yes, MSD has great technology and assays but the competition is making great strides and catching up. Perhaps the owners aren't that concerned with being a global leader in proteomics analysis. They talk like they want to be but their actions speak differently. Middle management takes its que from their bosses and does an excellent job of micromanaging. I felt I was doing more to please them than the customer.
