MetLife reviews

3.7

67% would recommend to a friend

(6,429 total reviews)
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Michel Khalaf

82% approve of CEO

67% positive business outlook

MetLife has an employee rating of 3.7 out of 5 stars, based on 6,429 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MetLife employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

6K reviews
3.0
Feb 17, 2026

Mediocre

Recommend
CEO approval
Business Outlook

Pros

people are generally not bad, mature in age and personablity, work style is relatively flexible but also depends on team

Cons

100% top-down, limited discretion, super corporate culture, a mixture of American and Japan culture in a not so positive sense

2.0
Feb 15, 2026

Management woes

Recommend
CEO approval
Business Outlook

Pros

- Ability to earn more based on performance - Remote position

Cons

- High employee turnover - Punishing call volume; not a nanosecond to ponder the mysteries of life - Constant Microsoft Teams meetings with supervisors, including pointless 1on1 meetings to discuss your performance - Once had my supervisor tell me 'you talk to customers like they're not even human' because she felt I neglected to use the kind of prefabricated phrases management expects you to use even if the customer themselves is very satisfied and gives you a glowing review. - Myriad technical issues that upset customers and cause them serious hardship are rarely addressed

Viewing 52 - 54 of 6,429 Reviews

Glassdoor has 8,262 MetLife reviews submitted anonymously by MetLife employees. Read employee reviews and ratings on Glassdoor to decide if MetLife is right for you.