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      MetLife

      Engaged Employer

      MetLife reviews

      3.7

      67% would recommend to a friend

      (6,433 total reviews)
      avatar

      Michel Khalaf

      82% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      MetLife has an employee rating of 3.7 out of 5 stars, based on 6,433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MetLife employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      6K reviews
      2.0
      Feb 15, 2026

      Management woes

      Customer care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Ability to earn more based on performance - Remote position

      Cons

      - High employee turnover - Punishing call volume; not a nanosecond to ponder the mysteries of life - Constant Microsoft Teams meetings with supervisors, including pointless 1on1 meetings to discuss your performance - Once had my supervisor tell me 'you talk to customers like they're not even human' because she felt I neglected to use the kind of prefabricated phrases management expects you to use even if the customer themselves is very satisfied and gives you a glowing review. - Myriad technical issues that upset customers and cause them serious hardship are rarely addressed

      3.0
      Jul 20, 2023

      Be very flexible

      Telesales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Metlife was upfront when they said to "be very flexible" since there were always changes (daily, sometimes hourly) in what we were to do, and how we were measured and coached. It was like trying to build a skyscraper during an earthquake. The variables of the job were so diverse that even months of intensive training barely scratched the surface and it felt very much like being thrown in the pool unprepared to learn how to swim. Eventually, the entire home/auto division was scaled way down (massive layoffs, starting at the top) and the division was sold as corporate decided to go a different direction.

      Cons

      Very stiff corporate structure highly dependent on metrics, with a lot more "stick" than "carrot" in terms of motivation. Very little human consideration or interaction beyond taking incoming calls at a rate that felt like drinking from a firehose (even after I was very experienced). They tried, sort of, but it was always in the form of some dumb online game.

      2.0
      Jun 21, 2022

      Toxic Environment

      Senior consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great experience gained in the first half of my time. Nice colleagues and great campus.

      Cons

      Exceedingly toxic environment. It never mattered how much work you did or how well you did, it was never enough. False promises for future work and movement. As someone that was a top 5% employee it was really hard to believe at how badly I (and our team) were treated.

      Viewing 241 - 243 of 6,433 Reviews
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      ReviewsMetLife reviews

      Glassdoor has 8,268 MetLife reviews submitted anonymously by MetLife employees. Read employee reviews and ratings on Glassdoor to decide if MetLife is right for you.