The company is struggling with mismanaged employee growth and rapid, negative changes in the company's culture.
- Internal politics have drastically increased. There is a growing focus on optics vs. impact, which is incompatible with a culture that operates under "Focus on Impact."
- I found it difficult to express the company's values such as Be Bold and Be Open in a couple of organizations, because leaders who were external hires brought in a hierarchy, a "CYA" culture, and a combination of empire building and swim lanes.
- The culture in some organization is toxic – people feel unsafe voicing their opinions and being their authentic selves.
- Many teams find themselves blinded by metrics, still doing good work but missing the greater opportunities by ignoring clear paradoxes between metrics and customer experience.
- Internal transfer policies can be restrictive due to restrictions around leveling and performance. I know at least three people who left the company who wanted to move to a role that better suited them, but could not because they weren't meeting expectations in their current role (that didn't suit them).
