Pros
Wide variety of quality merchandise Good people working for me. Good compensation
Cons
Too many policies and programs Not enough payroll to get the job done properly Not enough payroll to take care of the customer. I do not intend this post to be negative or positive. I am merely issuing a warning to this company that once stood head and shoulders above their competition.When a company takes away the store`s ability to take care of the customer properly those customers will go somewhere else. Anyone can satisfy a customer one time. But a retail store should not want satisfied customers , they should want LOYAL customers.The same goes for their employees. If the company makes it so difficult to do their job they will go work somewhere else , usually for the competition. And when you run off all your good employees to the competition what will you be left with? And when this happens the competition that you once so proudly dominated will come back and kick your butt! This is not only a prediction but also a cold hard fact. Look at some of the other companies that went down this same path...Kmart , bankrupt...Eckerd Drugs , bankrupt and taken over by CVS , Woolworth and Woolco , out of business , just to name a few. These were all giants in their industry but screwed it all up by missing one simple concept of retail. And that is have enough help to fill the shelves and assist the customer , and I don`t mean just ringing them up at the register. I mean really taking good care of them.They also missed another key step in not taking care of their loyal employees. If you have a good employee pay them what they are worth and you will build a team that will stay with you and then you can kick your competitor`s butt instead.
