Microsoft Customer Service Manager (CSM) reviews

4.2

88% would recommend to a friend

(40 total reviews)
avatar

Satya Nadella

88% approve of CEO

52% positive business outlook

Customer Service Manager (CSM) employees have rated Microsoft with 4.2 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an excellent working experience there. Microsoft is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

40 reviews
5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits In federal, you can get a bonus for government clerances Good work culture Value based organization

Cons

lots of change lots of churn federal side does not align to commercial side work life balance is hard with "unlimited PTO"

3.0
Jun 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexible timings, Great culture, Employee benefits

Cons

Poor Work/Life, Job Security, Less Promotions

Viewing 1 - 3 of 40 Reviews

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