MissionSquare reviews

4.1

78% would recommend to a friend

(201 total reviews)

Andre Robinson

83% approve of CEO

69% positive business outlook

MissionSquare has an employee rating of 4.1 out of 5 stars, based on 201 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The MissionSquare employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

201 reviews
2.0
Nov 30, 2012
Recommend
CEO approval
Business Outlook

Pros

Excellent 401(k) match. Convenient location near Union Station that's good for public transportation. Very unlikely ever to have layoffs in economic downturns.

Cons

The first thing you have to know is that the interviewers are like used car salesman who will say anything to get you in the door. I was recruited with promises of advancement, four weeks of leave every year, and stories about what a great place it is to work. The reality is that there are no defined career paths for many positions and, because people stay so long due to the benefits package, you have to wait for someone to die or retire for any chance to get ahead. The other downside is that, because there are so many people who have been there for so long, that many long-time employees have no idea just how dysfunctional the environment there is. It’s incredibly bureaucratic, in the worst possibly way. The result is a bunch of people who’ve been there so long they are unemployable elsewhere and a constant churn of employees under them who get fed up and leave. The four weeks of leave is two weeks of vaction, one week of short-term sick leave, and one week of long-term sick leave (can only be used if you’re out more than week for a serious illness). You never get to use vacation because there’s always some looming deadline, and it’s impossible to get out of the office to ever go to a doctor’s appointment. You’ll be required to bring in proof when your grandmother dies because they won’t believe you. This is a last-chance employer for the worst graduates of mediocre colleges, and it shows.

1.0
Jan 30, 2023

Not Surprised to Read that Things have gone downhill

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of dedicated knowledgeable people there. Hope the problems don’t make them leave. They need these people to survive.

Cons

I left a few years ago before the current CEO was hired. Even back then though the organization was too top heavy in terms of numbers of SVPs, MVPs, and VPs and there was also a huge pay gap between the executive leadership and everyone else. Management made decisions without consulting the people who needed to implement those decisions to see whether it was even feasible. The leadership would make decisions even when they didn’t have the expertise to make them and didn’t listen to lower level people leaving them feel disrespected and set up. (This could have been the issue with the recent technology conversion). Lots of stress due to politics and long hours with little acknowledgment.

1.0
Dec 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Existing client base provides excellent exposure to public sector, local government, defined benefit plans, and some genuinely nice people.

Cons

MissionSquare recently outsourced website and back-office functions to SS&C. Participants wait hours on hold at 800#, employers cannot process payroll, and the Retirement Plan Specialist, with no authority or access, and low pay, must solve every problem because they are client-facing and the company has decided to have them answer the increasing overflowing angry callers. Nobody wants to deal with extremely frustrated, angry, and upset participants, but the Retirement Plan Specialist must deal with it daily. Avoid RPS role at all costs.

Viewing 4 - 6 of 201 Reviews

Glassdoor has 216 MissionSquare reviews submitted anonymously by MissionSquare employees. Read employee reviews and ratings on Glassdoor to decide if MissionSquare is right for you.