Mitchell 1 reviews

Senior management is largely unaware of the general operations of the organization. Unity of command is inherently nonexistent as executives and managers will give directives or overrides for groups not in their chain of command and often contrary to standing policy. Significant issues exist with product functionality and stability, based on routinely and increasingly outdated platforms. Web products go down during peak usage every couple of weeks. Software often released in beta or even alpha state routinely. This then leads to major software QA responsibilities falls on client services groups, things that ordinarily would be handled by software QA. This results in Technical Support having to build its own software fixes and documentation without connection to the development process. Training and communication are major challenges, departments are poorly coordinated and communication between them is very limited. Support staff are often expected to support products with little or no knowledge about them or sometimes even being unaware of their release, resulting in poor customer experience. Compensation basically stops once hired, in over three years my cumulative income increase (including a promotion) was above average for my dept yet only barely matched inflation. Career paths are nonexistent, most major openings are brought in from elsewhere in Snap-On. Incentives are very limited (e.g. Costco Pizza for achieving organizational goals).