Pros
Work from home was probably the best thing about it
Cons
You are a task rabbit, and you don't get much time to breathe between calls. The business model is as few employees as possible managing an insane call volume, for a warranty that over promises. You will say, the same thing, over and over and over again. And you might be thinking "there's no way someone could get that angry over their faucet, how bad could the experience be" You would be dead wrong. Expect a tongue lashing at least once a day from an over priveleged customer. The funniest part about of all it, the companies HQ is all state of the art bathrooms and has a gym and I'm sure fantastic break rooms, in a big fancy building with their name on it that customers who are local will say "oh yeah I've seen the building off the highway!" Yeah... The call center is a few miles down the road, smaller office building, shared by other companies as well.
