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MongoDB

Engaged Employer

MongoDB Client Services Manager (CSM) reviews

4.1

89% would recommend to a friend

(22 total reviews)

CJ Desai

Not enough data to show CEO approval

89% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.2

Work/Life balance

4.1

Compensation and benefits

4.0

Career opportunities

3.7

Senior management

Client Services Manager (CSM) employees have rated MongoDB with 4.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Client Services Manager (CSM) professionals have an excellent working experience there. MongoDB is rated in line with the average (within 1 standard deviation) by Client Services Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

22 reviews
1.0
Mar 14, 2024

Toxic

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

- Learn a very technical product - Work with smart people

Cons

- Management is toxic, expect employees to be robots not people - Expect to work 10-12 hour days regularly - Ever increasing variable comp targets that you won't know until the quarter is almost over - Most of the organization is looking elsewhere for new jobs

4.0
Nov 19, 2023

Growth at an expense

Senior customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

- Great colleagues - You learn a lot in a short time and are thrown in the deep end

Cons

Always pushing for growth. Once a goal is reached, it feels like there isn't time taken to enjoy or savour this accomplishment. There is just a push from management for what the next goal is. This can lead to burn out, which I've seen across departments.

4.0
Sep 28, 2023

Great place to work but must know how to adapt

Senior customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

- get to work with incredibly smart people - work life balance - employees are treated well, managers are caring - great product - high standards across the board. makes it a great place to work and easy to get stuff done - huge focus on growth and development; leaders invest in your career - unlimited PTO that you are actually encouraged to take (I take at least 4-5 weeks per year) - overall great benefits (Carrot fertility, mental health and personal coaching, affinity groups / ERGs, mentor programs, parental programs and benefits like backup care and parenting guidance, 5 months paid parental leave for both moms and dads)

Cons

- we are not the cheapest option for customers, which can lead to difficult conversations during renewals - some c-level managers can come off as out-of-touch - hypergrowth company means constant change, which can lead to burnout - no 401k match - if you're not in a main office, you miss out on a lot of benefits like free food, networking events, etc - D&I is hit or miss depending which org you're in

Viewing 13 - 15 of 22 Reviews
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Glassdoor has 2,829 MongoDB reviews submitted anonymously by MongoDB employees. Read employee reviews and ratings on Glassdoor to decide if MongoDB is right for you.