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      MuleSoft

      Part of Salesforce

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      MuleSoft reviews

      3.8

      54% would recommend to a friend

      (590 total reviews)
      avatar

      Brent Hayward

      77% approve of CEO

      42% positive business outlook

      Ratings by category

      4.4

      Compensation and benefits

      3.9

      Diversity & inclusion

      3.7

      Career opportunities

      3.6

      Culture & values

      3.5

      Work/Life balance

      3.3

      Senior management

      MuleSoft has an employee rating of 3.8 out of 5 stars, based on 590 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MuleSoft employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      590 reviews
      5.0
      Oct 9, 2016

      Unparalleled opportunity to learn, make an impact, and be a part of something big

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone is smart and everyone is exceptional in their role and field. Any question I have is answered immediately with an intelligent, data-driven response. The company touts "ownership" as a core value, and it's real. I and everyone I've met here feels they have a major stake in the company's success, and they pay attention to every detail. All Hands meetings are some of the most engaged forums I've experienced. People really care, and they want the company to succeed. I've also already made incredible friends and truly enjoy the people I work with and see every day. For such intense values and "never settle" philosophy, people actually don't take themselves too seriously and I'm always laughing and smiling, whether it's in my pod area or in the kitchen getting coffee. I really believe in the company's vision and product. They're doing incredibly powerful things in the market. Customers don't just believe, they are living the vision and truly succeeding thanks to the many teams at MuleSoft who make it possible. It's like one giant team instead of siloed orgs. In the short time I've been here so far, I feel like my skillset, knowledge, and overall career trajectory is lightyears ahead of what it was when I started.

      Cons

      Not so much a con as it is something for people to know—this company is an amazing opportunity for someone who is very self-driven, up for a challenge, not satisfied with the status quo, and has an insatiable quest for knowledge and self-improvement. If that doesn't sound like you, this isn't the right place for you, and that's OK. The hiring bar is exceptionally high and it's not in vain—I've honestly never worked with such intelligent people in my life, and these people get more done in a day than I ever thought possible. You'll feel like you're never doing enough and that you're not performing as well as you can. But they wouldn't have hired you if they thought you couldn't take it, so enjoy the ride and remember that this is seriously the best career opportunity out there.

      avatar
      MuleSoft Response
      9y
      Thanks for your feedback, it's incredibly important to us and we definitely want to hear your experience of the culture and processes. We did the employee engagement survey several months ago and spent a lot of time at all levels of management reading through the scores and comments--there was a lot of great feedback and we take it seriously. That is really meant to be only a start and I would encourage you to speak openly to your manager or other leaders about any feedback you have. If you don't feel comfortable for any reason please reach out to People Ops to discuss with us.
      1.0
      Oct 6, 2016

      Consultant

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Right place right time, market opportunity

      Cons

      Product innovation struggling, bad mid level managers who either don't have experience or skills. Exec team has no idea how to build relations with customers and for most part are bad at following up. Senior leadership just knows how to give big talks to employees and have no idea where the reality is, how to make a customer successful. Not really investing in the skills required by customer success team. Absolute lack of technical chops in customer success is hindering scale of the organization and a lot of workload on Services team. Product has scalability issues. Really long hours and your work goes completely unappreciated.

      avatar
      MuleSoft Response
      9y
      I'm sorry for the difficulties you're experiencing. Please know that I would be happy to talk through your concerns anytime in person. As the MuleSoft product, the company, and our customer base have grown significantly over the past few years, so have the charter and required skills of the Customer Success team. The mission of Customer Success within MuleSoft is to be the ultimate advocates for our customers and ensure they achieve their outcomes with the MuleSoft solution, sometime through direct engagement and sometime by ensuring they are engaged with the right resources across MuleSoft. Technical enablement has not traditionally been a central part of the Customer Success skill-set but that is changing. We are now aggressively recruiting and hiring technical resources on both the architecture and product side and expect to be able to drive much more direct technical enablement out of Customer Success. Appreciate your candid feedback and more than happy to sit down and discuss this in person.
      4.0
      Sep 22, 2016

      Great company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Tons of great people and friends, really intelligent group of people, executive team truly cares about mission, feedback generally well received and acted upon.

      Cons

      Murky promotion path, too many barriers to hiring someone (great candidates often turned away for trivial reasons), sometimes political.

      avatar
      MuleSoft Response
      9y
      Thanks for the feedback! Hiring amazing talent is the biggest contributor to our growth and amazing culture. I understand that having such a high hiring bar means that the interview process tends to be longer and more involved than most, and it's something we're working to improve while maintaining the integrity of Muley DNA. To help with this, we also recently just launched a tool to provide more clarity and a direct path to internal opportunities and promotions, we're hopeful that will help. Thanks again for the feedback and stay tuned!
      Viewing 472 - 474 of 590 Reviews
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      ReviewsMuleSoft reviews

      Glassdoor has 681 MuleSoft reviews submitted anonymously by MuleSoft employees. Read employee reviews and ratings on Glassdoor to decide if MuleSoft is right for you.