Upper management are clueless as to how to actually sell any services. They hide in zoom meetings and talk in analogies instead of helping you become a better salesperson. Upper management who visit your store or have you on meetings will talk in circles and never set an example on how to sell. They expect that you go above and beyond. You have to call customers (who were not informed they were on a list to be called) to try to bring them into the store, or post on social media to get the word out in order to actually meet goals. Constant turnover and commission changes make for stressful work environments. Management would rather use punishment and dangle an unobtainable carrot in front of you rather than give incentives or teach. Many people who I would have expected to learn from end up disguising tips as way to rip customers off. They essentially want you to work around the clock to hit your goals or straight up lie to customers. Or both! They do not care about you, they care about numbers. If you are hitting numbers, no matter how you are hitting them, you are an asset. Keep in mind you could be the best customer service representative but if it is slow and you don't want to strip away your humanity for this months commission check, then you are on your way to being fired or too broke to continue to work for the company. I have seen many customers turn to me when they are completely baited and switched by somebody else trying to hit their goals so they can pay their rent this month and then I'm stuck with cleaning up a mess while also not being able to get the commission for that particular customer. In short, My Wireless wants numbers and will do anything they can to hit them. This includes lying to customers and employees. More for them and less for you. Find a way by any means seems to be their motto.