NAPA Auto Parts reviews

3.4

48% would recommend to a friend

(1,902 total reviews)

Will Stengel

47% approve of CEO

38% positive business outlook

NAPA Auto Parts has an employee rating of 3.4 out of 5 stars, based on 1,902 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAPA Auto Parts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Feb 9, 2013

My Three Weeks Working At The Morgue

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

An acceptable place to work, and one that COULD have helped me keep my home of 23 years had things worked out. Delivery trucks were roadworthy, safe, and properly maintained (no questions asked, if something broke or wore out it was fixed asap). For the most part delivery vehicles were assigned, which as a life-long driver is appreciated and in my opinion greatly reduces vehicle neglect and abuse. Counter persons were highly knowledgeable and customers could find almost any part they needed in stock, but this had led to other issues (see Cons).

Cons

The building is a literal fire trap, wood structure with product (much of it flammable) so over-packed the isles are barely 2 feet wide, some exits blocked with product. A side door that take both hands to push open in the winter, and have to force open with your shoulder in the summer (has been that way for 20+ years!), and an inside "doorway" chiseled out of a concrete wall - no lintel or any structural framework. The occasional stray battery around a blind corner or the carpet tears that can hook your feet and throw you to the floor fast and hard. Owner is basically absentee (spends most of the summer months out riding around on one of his toys). Fellow employees were very competent and knowledgeable but are basically emotionally numb save for the occasional sarcastic quip. A very cold, gloomy and unfriendly atmosphere to work in. (Most longtime customers refers to the place jokingly as "The Morgue"). Employees under 6' tall will have much difficulty complying with some store policies. Mainly, as much inventory is packed to the ceiling, including heavy parts such as rotors. you are wisely forbidden to climb or straddle the shelves. For those shorter employees, this leaves using a step stool or ladder. The problem with this is you have a 3 minute time limit to weave and stumble your way through the half blocked isles, locate the correct part and race back with it. When playing Beat The Clock no one had time to replace the ladders in any designated location therefore it would take the next unlucky soul at least 3 minutes just searching for a ladder!

4.0
Feb 3, 2013
Recommend
CEO approval
Business Outlook

Pros

Personally, I had an awesome manger who leads by example. I've was exposed to new technology and was been given the keys to kingdom of growing opportunity. My hours were flexible and was an asset to the GPC team. Benefits are on par with any other Fotune X company. Training programs for career advancement are promoted. Again personally my manager strived for an equal work/life balance.

Cons

There still isn't an official remote/work-from-home policy. My guess is the C-level executives don't trust their employees. Salaries are below the national average for most, if not all, technology positions. Depending on the team and manager, your employment experince for GPC can be a nightmare. Some managers severely micro-manage their teams and clock-count every second they're in or out of the office. There's also a bit of red tape getting the tools needed to complete job tasks, even if its in the best interest of the company. Remember the training I mentioned in the Pro's? Actually getting a signature for said training is next to impossible.

5.0
Jan 29, 2013

Great Job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great and very loyal customers

Cons

no negative comments from any customer

Viewing 1852 - 1854 of 1,902 Reviews

Glassdoor has 1,959 NAPA Auto Parts reviews submitted anonymously by NAPA Auto Parts employees. Read employee reviews and ratings on Glassdoor to decide if NAPA Auto Parts is right for you.