Is NAPA Auto Parts a good company to work for?

NAPA Auto Parts has an overall rating of 3.4 out of 5, based on over 1,959 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 48% of employees would recommend working at NAPA Auto Parts to a friend and 38% have a positive outlook for the business. The best reviews about NAPA Auto Parts have been left by employees working as Sales Representative , General Manager and Sales .

Does NAPA Auto Parts pay their employees well?

According to anonymously submitted Glassdoor reviews, NAPA Auto Parts employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at NAPA Auto Parts. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at NAPA Auto Parts?

48% of NAPA Auto Parts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NAPA Auto Parts 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at NAPA Auto Parts?

Store Manager (108) , Counter Sales Representative (76) , Assistant Manager (49) , Warehouse Associate (48) , Delivery Driver (44) , Sales Associate (43) , Driver (41) , Manager (34) , Warehouse Worker (27) , Outside Sales Representative (22) , Parts Specialist (22) , Assistant Store Manager (21) , Dispatcher (17) , Sales (15) , Counter Sales Associate (13)

What are the pros of working at NAPA Auto Parts according to real employee reviews?

"At the right locations the people can be a great thing to be around; whether they’re retail customers or even your coworkers." ((in 134 reviews)); "Good benefits and discounts on car parts" ((in 114 reviews)); "Good coworkers and plenty of hours" ((in 45 reviews)); "Employees are friendly and it is almost like a family" ((in 32 reviews)); "Good work environment and fast paced." ((in 25 reviews))

What are the cons of working at NAPA Auto Parts according to real employee reviews?

"poor management can affect job morale" ((in 104 reviews)); "Local upper management seamed over worked as well." ((in 57 reviews)); "Can be long hours and very demanding." ((in 44 reviews)); "Some managers are good while some are not." ((in 37 reviews)); "Hard to get a raise" ((in 16 reviews))

What are employees saying about NAPA Auto Parts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NAPA Auto Parts layoffs and their outlook for job security at NAPA Auto Parts in 2026.

What are the top reviewed NAPA Auto Parts locations?

Atlanta , Charlotte , Dallas , Houston , Tampa , Chicago , Denver , Minneapolis , Columbus , Jacksonville , Salt Lake City , Sacramento , San Diego , Portland , Norcross , Grand Rapids , Greensboro , Detroit , Fort Wayne , Orlando , Boise , Oklahoma City , Indianapolis , Fresno , Ontario , Miami , Phoenix , Billings , Seattle , Marietta

NAPA Auto Parts reviews

3.4

48% would recommend to a friend

(1,902 total reviews)

Will Stengel

47% approve of CEO

38% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

NAPA Auto Parts has an employee rating of 3.4 out of 5 stars, based on 1,902 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAPA Auto Parts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews

3.0

Oct 11, 2011

Good Benefits, upper management intimidates.

Retail automotive parts specialist

Recommend

CEO approval

Business Outlook

Pros

The benefits, at least up to this point have been good. At the store level, the employees are friendly and helpful. The employee discounts help.

Cons

Upper management seems detached from reality, when it comes to the day to day operations of the stores. If they worked their way up they have forgotten what it is like or they just don't care. I think they worry more about getting their perks and bonuses, than they care about maintaining a competent store staff. In the 10 years I have worked for the company, I have witnessed several AM's and DM's that were incompetent, demeaning, and intimidating. These DM's have been responsible for the loss of several good employees over the years..folks Stores run under staffed, all the time. If someone goes on vacation, the extra work gets heaped on the staff, there is no support. Managers are expected to work 70-75 hours a week.

2.0

Oct 4, 2011

The same problems, at many locations.

Parts professional

Recommend

CEO approval

Business Outlook

Pros

I started as a driver. As time progressed, I made it to the counter in an independant store. Started as a counterman for GPC Corperate. Within 2 years I was an ASE certified P2, and an assistant manager. There is room to grow, if you are one of the boys. You have almost unlimited resources to buy anything for anyone at any time. The counter crews are usually have years of knowlege, some were wrench turners, or painters, so there is always somone that knows somthing that you dont. We still have paper catalogs, and we know how to use them effectivley, which seems to be a major downfall of our competition.

Cons

MANAGEMENT ABOVE STORE LEVEL!!!... When you hear of a district manager, refer to himself as the "windshield" and an employee as "the bug" there is somthing wrong with the manager, not the employee. I work at a store in which the DM is almost 100 miles away, so we dont see him much. The stores are micro managed to the point in which really talented people are leaving because of it. Our jobs are threatened constantly with the phrase " Im not threatening your job , but..." sounded like a threat to me. We are in my opinion understaffed, the managers OFTEN work more than 65 hours a week, and mine seems to get berrated daily. I have been with the company for 17 years, and still wear a dark blue shirt. I was an assistant manager, but stepped down because of pay. You can choose to be an assistant manager and make 30k a year and work 50 hours a week, or make 32 k a year and work 40 as a P2. What has been happening lately is they ahve been hiring outside the company to fill openings, instead of promoting the people that have been with the company and deserve the chance.

2.0

Aug 28, 2011

Working at NAPA is fine if you don't have a life outside of work and can devote most of your time there.

Store manager

Recommend

CEO approval

Business Outlook

Pros

Working for NAPA can be fun because of the environment you are placed in. Meetings new people every single day and being approached with a new challenge daily also makes it interesting.

Cons

The workload can be unbearable and the stress is outrageous. Being the in customer service industry can wear on your psyche.

Viewing 1888 - 1890 of 1,902 Reviews

Jobs at NAPA Auto Parts

NAPA Auto Parts

NAPA Auto Parts reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good Benefits, upper management intimidates.

The same problems, at many locations.

Working at NAPA is fine if you don't have a life outside of work and can devote most of your time there.

Jobs at NAPA Auto Parts

NAPA Auto Parts reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

NAPA Auto Parts reviews FAQs

Jobs at NAPA Auto Parts