Is NFP a good company to work for?

NFP has an overall rating of 3.6 out of 5, based on over 749 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 64% of employees would recommend working at NFP to a friend and 61% have a positive outlook for the business. The best reviews about NFP have been left by employees working as Intern , Vice President and Account Executive .

Does NFP pay their employees well?

According to anonymously submitted Glassdoor reviews, NFP employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at NFP. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at NFP?

64% of NFP employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NFP 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at NFP?

Account Manager (58) , Account Executive (36) , Intern (18) , Client Manager (16) , Vice President (15) , Senior Account Executive (10) , Senior Account Manager (10) , Consultant (9) , Account Coordinator (8) , Analyst (8) , Assistant Vice President (8) , Benefits Analyst (8) , Director (8) , Benefits Coordinator (7) , Business Development Intern (6)

What are the pros of working at NFP according to real employee reviews?

"great people to work with" ((in 64 reviews)); "Benefits and pay is good" ((in 57 reviews)); "NFP has a great culture and continues to think of new ways to support their employees." ((in 53 reviews)); "Work life balance is good" ((in 28 reviews)); "Team leaders are extremely supportive and other support teams are great to work alongside." ((in 19 reviews))

What are the cons of working at NFP according to real employee reviews?

"Poor management, lack of direction" ((in 39 reviews)); "Low pay and I did not like how they handled the pay increase conversation." ((in 23 reviews)); "There is no training and not many experts to learn from so you are on your own as far as learning new stuff." ((in 15 reviews)); "average salary." ((in 12 reviews)); "There could be better communication between departments" ((in 10 reviews))

What are employees saying about NFP layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NFP layoffs and their outlook for job security at NFP in 2026.

What are the top reviewed NFP locations?

Austin , New York , Chicago , Charlotte , Boston , Bethesda , Plainview , Norwell , Phoenix , Lehi , Warrington , Aliso Viejo , Los Angeles , San Francisco , San Jose , Atlanta , Plymouth , White Plains , Mesa , Burlington , Philadelphia , Charleston , Morristown , Albany , Tucson , Detroit , Dallas , Saint Johnsbury , Indianapolis , Cleveland

NFP reviews

3.6

64% would recommend to a friend

(647 total reviews)

Douglas W. Hammond

66% approve of CEO

61% positive business outlook

Ratings by demographic groups

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NFP has an employee rating of 3.6 out of 5 stars, based on 647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NFP employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

647 reviews

3.0

May 18, 2023

Coordinator

Recommend

CEO approval

Business Outlook

Pros

Nice office space in NYC

Cons

A lot of turnover which makes for a challenging environment to work in

1.0

May 18, 2023

TOXIC call center with EXTREME micromanagement. Stay away from this place!

Client manager

Recommend

CEO approval

Business Outlook

Pros

These aren’t necessarily “pros” unique to this company as it is common with other workplaces but for the sake of writing something, I’d say: - 1 hour lunch - Free Peloton membership

Cons

Just for the sake of brevity, I will keep it simple. This is a TOXIC call center with EXTREME micromanagement and NO room whatsoever for any career progression. You are questioned every second of the day on why your mouse isn’t moving or why you took 10 minutes wrapping up a call or why you had to take ‘x’ amount of bathroom breaks! Oh yes, there’s a software that was installed so that the managers can monitor your screens LIVE to see how many seconds your mouse wasn’t moving and then get to interrogate you for that!!! Completely ridiculous! The brokers are extremely frustrated, unhappy and stressed out! There’s been a huge exodus of brokers and the ones still there are obviously passing time while waiting for their job offers from other better competitors. There’s no time for any background work that makes up part of a broker role like research into Insurers policy wordings and manuals to help adhere to the underwriting guidelines and limit E&O exposures. I’m just glad I didn’t start up my Insurance career with this company as I would not have been this knowledgeable and skilled at my job as the company is only interested in keeping you on the phone 24/7 and working you as a robot! I wouldn’t even recommend this place to new brokers kicking off their insurance careers as it’s such a redundant place and no room to grow. The mental, emotional and psychological stress we go through everyday working here is PALPABLE! You are working knowing that someone who has nothing else to do, is just sitted at their desk looking at your screen LIVE while you work so that they can have something against you once your mouse stops moving! Unbelievable but it’s the reality! Management does NOT care about the employees and are NOT open to feedbacks. I would not recommend this place AT ALL!

NFP Response

3y

We agree happy employees contribute to success and we’re proud that our exceptional team continues to grow our business in meaningful ways. Our employee’s well-being will always be a priority for NFP and the PeopleFirst culture we create is central to that. No matter how successful we are, there is always room for improvement, and we remain committed to making enhancements that align with our values and the needs of employees. Thanks for the feedback and if you’d like to share any additional comments, please contact me directly. -Mary Steed, Chief People Officer

3.0

May 18, 2023

NFP

Senior coordinator

Recommend

CEO approval

Business Outlook

Pros

Their is a friendly office environment

Cons

Lack of advancement and well below average pay

Viewing 166 - 168 of 647 Reviews

Jobs at NFP

Insurance Services Specialist (Hybrid)

Commercial Lines Account Manager (NC hybrid/remote)

Account Manager II - Employee Benefits

Client Development Coordinator (Wealth Mgmt) (Hybrid)

Benefits Analyst I (Hybrid)

NFP

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Coordinator

TOXIC call center with EXTREME micromanagement. Stay away from this place!

NFP

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