Cons - The constant turnover. I have been here over a year and this place LOVES to fire people. And I'm not just talking about Customer Service reps, I’m talking Processors, Claims Reps, Sales Reps, I’ve even seen some Supervisors and HR let go! They say they have an ‘open door’ policy but they’ll show you the ‘open door’ if you question upper management on anything. Lots of people here would love to voice their opinion but don’t because they’re afraid of backlash and know nothing will be done. One of my friends recently interviewed here a few months ago and she couldn’t believe that one of the main interviewer’s points was “we have no problem firing those who don’t work out.” Really? No wonder she didn’t accept the position.
Upper Management - In Customer Service, it feels like this place is run by a high-school girls club. Most upper management is female (a few male supervisors) and they love to go out and smoke and talk about their weekend drinking, posting pictures on Instagram or Facebook. Don’t catch one of them on a bad day or give them a reason not to like you because they will micromanage you to death. The few supervisors that are nice seem afraid to be nice too often as other management will think they are weak and that means they will be micromanaged as well.
Morale - It started to go downhill in the beginning of this year. Our floor is pretty fearful but it seems that’s what management wants. Now I am looking for a new job so I started looking at National General on this site compared to other insurance companies. What I found was that Progressive, Farmers, State Farm, Allstate and Geico ALL had higher ratings than National General:
Progressive 3.4 CEO Approval 79%
Farmers 2.9 CEO Approval 58%
Geico 3.1 CEO Approval 81%
Allstate 3.1 CEO Approval 46%
State Farm 3.5 CEO Approval 83%
NATIONAL GENERAL 2.7 CEO Approval 42%
I also found that NGIC had the most posts about disgruntled employees, upper management posting fake reviews, and was the only one where an HR director posted requesting more information. No wonder morale is so low here.
