Pros
Over the past few years the claims department in Winston-Salem has hired a lot of great new employees and the culture of the company has changed significantly. Management has made a lot of changes and I expect there to be more in the future. Everyone make an effort to listen and make decisions that are best for the company and employees. The company just went public. We're getting ready to move from an old office to a new one that from everything I've seen looks great (and parking will be free). Water and coffee are free. The most important thing off all is that the company is doing well and growing. I've seen at least 10 people promoted over the last year.
Cons
The job is very demanding but the hiring of a lot of new people will hopefully help. Sometimes everyone is so busy that it's hard to keep up with all the changes and multiple communications that are sent. Our computer system has had some issues recently and it's my understanding a lot of money is being invested to upgrade it.
