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      National Grid

      Engaged Employer

      National Grid reviews

      4.4

      91% would recommend to a friend

      (2,734 total reviews)
      avatar

      Zoë Yujnovich

      94% approve of CEO

      87% positive business outlook

      Ratings by demographic groups

      National Grid has an employee rating of 4.4 out of 5 stars, based on 2,734 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The National Grid employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.8 stars).

      Reviews by job title

      3K reviews
      1.0
      Aug 14, 2018

      Senior Analyst

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Laid back workplace and tasks are easy. Good benefits-medical, dental, 401K, and vacation.

      Cons

      Incompetent leadership. Nothing is merit-based where promotions/bonuses are strictly dependent on who you friend with. Unless you have extraordinary skills in brown nosing, you are left with mediocre work responsibilities and NO career growth. And contrary to the common belief that the utility industry is synonymous with job security, there has been at least 1 massive layoffs each year since 2016. Not worth the stress.

      1.0
      Nov 2, 2018

      Technical Lead

      Technical lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      You have a job. Permanent until you get fired or laid off for any damn reason. Benefits (working anywhere between 50 - 70 hours per week with no extra pay)

      Cons

      Complete chaos and mismanagement. No structure. Ample favoritism and constant backstabbing. They will cheat you and lie to you on your face. I would suggest staying away from this organization. Constant pressure and fire drills caused by lack of senior leadership and management changes will take the fun away from your life.

      2.0
      Feb 13, 2019

      CSR

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is potential to make money if you put in the hours. There are some great people that work for the company.

      Cons

      Completely unorganized! Upper management creates pilot programs to “help” only they have absolutely no idea what the representative nor the customer needs. The priorities of management are how the department looks on paper, which unfortunately go ahead of the individual employees or even the customer. Also, seems the employees that work hard and go above and beyond go completely unnoticed. The union also is pretty much nonexistent! There are absolutely no checks and balances here ! Also, the training and communication is pretty much nonexistent! If you don’t have the drive to teach yourself, expect to be completely unprepared for your job. The way customer service is run seems they are aware it’s a stepping stone, with absolutely no regard for “first call resolution” that the company preaches.

      Viewing 4 - 6 of 2,734 Reviews
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      ReviewsNational Grid reviews

      Glassdoor has 3,205 National Grid reviews submitted anonymously by National Grid employees. Read employee reviews and ratings on Glassdoor to decide if National Grid is right for you.