3.0
Jul 26, 2015
People are great, company is not
Current employee, more than 1 year
Syracuse, NY
Recommend
CEO approval
Business Outlook
Pros
Awesome entry level pay. You get benefits. There's opportunities for overtime and a lot of opportunities to move up the ladder.
Cons
The company does not put a lot of care, time, money, or effort into customer service. It's very black and white, so there's no room for caring about customer's needs. (Example: the company has the lowest customer satisfaction rate now than ever before, so the company has told the customer service supervisors to really crack down on keeping calls to 5 minutes or less, so now instead of us taking time to help the customers and obtain first call resolution, we are transferring them, cutting them off, and wrapping up the call without getting the problem solved the first time.)