Is Nationwide a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Nationwide have rated their employer with 4.2 out of 5 stars in 22 Glassdoor reviews. This is a higher than average score with the overall rating of Nationwide employees being 3.8 out of 5 stars. Search open Customer Service Representative CSR Jobs at Nationwide now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Nationwide .

Does Nationwide pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Nationwide with 4.6 out of 5 stars based on 22 anonymously submitted employee reviews. This is 27.2% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Nationwide.

What are the top reviewed jobs at Nationwide?

Claims Adjuster (163) , Customer Service Representative (117) , Consultant (102) , Claims Specialist (75) , Insurance Agent (70) , Underwriter (63) , Director (51) , Software Engineer (46) , Manager (44) , Intern (41) , Senior Consultant (37) , Claims Manager (36) , Claims Representative (36) , Financial Services Representative (36) , Analyst (34)

What are the pros of working at Nationwide according to real employee reviews?

"Good benefits and 401k" ((in 505 reviews)); "it provides great work life balance and is diversified." ((in 414 reviews)); "People I work with within my sales team are great and fun to work with." ((in 398 reviews)); "Great Culture and focused on associates" ((in 328 reviews)); "Pay is good and company car is nice with free personal use" ((in 271 reviews))

What are the cons of working at Nationwide according to real employee reviews?

"poor management, despite apparent un" ((in 190 reviews)); "senior leadership is incompetent and ineffective" ((in 81 reviews)); "Top heavy Upper Management; know your place in the "pecking" order; lack of communication between lower manager levels and top level managers; small fish in BIG pond" ((in 67 reviews)); "FREQUENT LAYOFFS" ((in 53 reviews)); "There is too much favoritism among management." ((in 38 reviews))

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Nationwide

Nationwide Customer Service Representative CSR reviews

4.2

90% would recommend to a friend

(22 total reviews)

Kirt Walker

48% approve of CEO

62% positive business outlook

Ratings by category

4.8

Work/Life balance

4.7

Diversity & inclusion

4.6

Culture & values

4.6

Senior management

4.6

Compensation and benefits

4.6

Career opportunities

Customer Service Representative (CSR) employees have rated Nationwide with 4.2 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Nationwide is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Reviews by job title

22 reviews

5.0

Feb 16, 2023

Great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nice company to work for

Cons

none that I can think of

3.0

Sep 23, 2022

Hard to move up

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Decent pay Flexible schedule Good benefits

Cons

It's hard to move up. If you are not a top performer it's impossible to move to another area of business.

5.0

Jun 22, 2022

Amazing

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Amazing everything is great top to bottom

Cons

There are no cons at all

Viewing 13 - 15 of 22 Reviews

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Nationwide

Nationwide Customer Service Representative CSR reviews

Ratings by category

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Great

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Amazing

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