Item: Navy Federal Credit Union
Rating: 4
Author: Intern

Question 1

Is Navy Federal Credit Union a good company to work for?

Accepted Answer

Navy Federal Credit Union has an overall rating of 3.6 out of 5, based on over 3,531 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 63% of employees would recommend working at Navy Federal Credit Union to a friend and 61% have a positive outlook for the business. The best reviews about Navy Federal Credit Union have been left by employees working as Summer Associate, Business Operations Analyst and Intern.

Question 2

Does Navy Federal Credit Union pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Navy Federal Credit Union employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Navy Federal Credit Union. This rating has decreased by 4% over the last 12 months.

Question 3

How satisfied are employees working at Navy Federal Credit Union?

Accepted Answer

63% of Navy Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Navy Federal Credit Union 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

Question 4

What are the top reviewed jobs at Navy Federal Credit Union?

Accepted Answer

Member Service Representative (498), MSR II (136), Member Service Representative II (88), Mortgage Loan Processor (74), Mortgage Loan Officer (67), MSR III (59), Member Service Representative III (53), Customer Service Representative (44), Intern (40), MSR I (40), Msr (39), Assistant Manager (36), MSR III (31), Analyst (28), Business Analyst (27)

Question 5

What are the pros of working at Navy Federal Credit Union according to real employee reviews?

Accepted Answer

"Benefits are great and worth" ((in 727 reviews)); "good pay and lots of food" ((in 314 reviews)); "Great pay once you work you way up and yearly bonus" ((in 150 reviews)); "Great work life balance and help from supervisors" ((in 125 reviews)); "The culture is great and there's always someone to help if you aren't sure about something." ((in 120 reviews))

Question 6

What are the cons of working at Navy Federal Credit Union according to real employee reviews?

Accepted Answer

"poor management; managers and AVPs who should not hold their positions" ((in 165 reviews)); "Fail to succeed approach to educate employees on job roles: no trainings offered and then punished for mistakes on the job." ((in 57 reviews)); "HR  does not take questions or complaints regarding pay; managers have sole discretion concerning employee pay and position level." ((in 56 reviews)); "Bad supervisor and you are screwed" ((in 54 reviews)); "Poor and/or delayed leadership training leaves front line leaders making bad decisions that are “passed down” from their reporting structure." ((in 53 reviews))

Question 7

What are employees saying about Navy Federal Credit Union layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navy Federal Credit Union layoffs and their outlook for job security at Navy Federal Credit Union in 2026.

Question 8

What are the top reviewed Navy Federal Credit Union locations?

Accepted Answer

Pensacola, Vienna, Winchester, San Diego, Virginia Beach, Jacksonville, Norfolk, Washington, Herndon, Atlanta, Dallas, Chesapeake, Houston, San Antonio, Colorado Springs, Arlington, Orlando, Honolulu, Las Vegas, Fairfax, Oceanside, Woodbridge, Cherry Hill, Hampton, Fredericksburg, Merrifield, Phoenix, Fort Worth, Silverdale, Tampa

Navy Federal Credit Union

Navy Federal Credit Union reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good work environment.

Jobs at Navy Federal Credit Union

Navy Federal Credit Union reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Navy Federal Credit Union reviews FAQs

Jobs at Navy Federal Credit Union