Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,875 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      68% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      2K reviews
      1.0
      Mar 10, 2021

      Overbearing Leadership Team

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company as a whole is great company. Nespresso seems to care about their employees and our environment. The perks are great and PTO.

      Cons

      For a customer service job that should be easy for those who have worked in retail or hospitality it is very stressful. I am not sure why, but the role is heavily scripted and you’re evaluated on this and team leaders and supervisors are very overbearing. There is a sense of a one solution for all calls with outrageous expectations. For example if someone is upset and calls upset that there order has not arrived you are trying to resolve their issue, but your expected in that same conversation to try and discuss our recycling program and try to sell product. The expectations do not make sense. You have KPI’s for sales as well. So with all of the expectations to hit every talking point during a call you have sales goals which is fine, however I don’t believe that executive leadership understands not everyone wants to be on the phone long enough to hit every talking point, yet you’re scored in this and if you don’t hit every target your team leader or supervisor will coach you as if you’re doing a terrible job. For all the expectations you’re not paid much. You’re paid a low wage and need to hit your sales targets and other KPI’s in order to earn a living wage. I don’t recommend this jobs as it doesn’t seem like a good fit. With years of experience and higher levels metrics I’m used I think Nespresso misses the target and are not utilizing that not every call is the same. This will be a reason that I would not stay long term the pressure is too much for a job that is not too complicated yet the leadership team complicates things without reason. You can have great sales and increase month over month, but you will be coached if you don’t hit all your talking points which is unfair in my opinion.

      avatar
      Nespresso Response
      5y
      Hello Customer Service Representative, First and foremost, thank you for your review and for recognizing that Nespresso cares about its employees and our environment. We are also proud to offer a competitive benefits program and excellent perks. Our mission has always been to care for our customers, never letting one go unsatisfied. We have a contact quality framework in place to ensure a consistent brand experience that also provides customers with reassurance for future exchanges. This approach is currently the best fit for our customer’s needs, and when handling complaints, our priority is finding a solution. We appreciate your feedback, and as a care channel we can certainly revisit our upsell and cross sell approach. We will also continue to monitor our support teams for internal external quality engagements. Regarding your wage concerns, we market price all of our jobs based on the responsibilities of the role and what the cost of labor is in that geography for the specific role. We also do annual equity reviews to ensure that not only do we pay a living wage but also that we pay competitively. I would be very interested in hearing more specific feedback on the leadership behaviors and approachability, if you’re open to further discussing your concerns. This insight would be helpful for management to hear specifics surrounding the coaching perspective. Your feedback will only make us better. Pease don’t hesitate to reach out to me directly, I would welcome and appreciate it. Sincerely, Alfonso Gonzalez CEO, Nespresso North America
      1.0
      Mar 1, 2020

      Political Power Hungry Sellouts

      Supply chain analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Team I immediately worked with! 401K and Pension

      Cons

      Pay was decent but not for workload for certain departments. Internal HR department literally the weakest I have ever seen. Don’t know their own policies/procedures consistently needing assistance from BIG Nestle on what should of been basic interaction. Internal/external messaging conflicting want to be a large aluminum capsules recycling partner, but then sell 10+million capsules monthly to large e-commerce companies with no control on what happens to them. Insane hours especially for Supply Chain Department and 3PLs. Highest stress positions while working for this company multiple Directors call you all nights/weekends without respect for family time. 3 people had to go out on stress leave from the work life balance issues. Now CNN is saying Nespresso is using child labor to pick their coffee beans overseas it doesn’t surprise me one bit!!

      avatar
      Nespresso Response
      5y
      Hello Supply Chain Analyst, Your positive recognition of your Supply Chain team is encouraging, as our business continues to grow, our Supply Chain team has also experienced significant growth and evolution as a result. Nespresso is a part of Nestlé, we are proud to offer a competitive benefits program which are available to Nespresso employees as Nestlé benefits. Our Nespresso HR Team works closely with Nestlé on HR policies, procedures and benefits, this partnership makes us stronger as our employees have access to all Nestlé has to offer. We are constantly innovating to make recycling easier for Nespresso customers and to contribute new solutions to all recycling challenges, last year we made a $1.2 million commitment to fund new technology at Sims Municipal Recycling that helps improve New Yorkers' ability to recycle aluminum coffee capsules and other items through NYC’s city curbside program. Nespresso’s existing dedicated recycling program in the US, in partnership with UPS, continues to be made available across the country. Consumers can bring recycling bags with used coffee capsules to one of 88,000 UPS drop-off locations, or to one of 500 collection points in Nespresso Boutiques and select retailers around the country. Once capsules are collected via the recycling bag program, they are sent to recovery businesses who separate the aluminum from the coffee grounds to give them a second life. The aluminum is processed and, ultimately, reused to create new products. The coffee grounds are turned into nutrient-rich compost and topsoil. Please know that we are incredibly concerned by what we saw in the Dispatches documentary. Child labor is completely unacceptable and has no place in our supply chain. While we have taken immediate action to investigate the issue, our global CEO has committed to getting to the bottom of this case. Our values as a company require us to protect children from exploitation and ensure they attend school; we will continue to work with partners on the ground to make sure this happens. You can read more about the latest updates on our investigation and actions we are taking to address this issue via this link: https://www.nestle-nespresso.com/newsandfeatures/Upcoming-TV-Show-Dispatches-on-Channel-4-UK. I’d like to discuss with you further, please reach out to me directly so we can work together. All the best, Alfonso Gonzalez CEO, Nespresso USA
      1.0
      Mar 30, 2019

      Incompetent Managemnt Team

      Specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical, free machines, bonus program

      Cons

      Lack of communication and very poor manager and Team Leads

      Viewing 49 - 51 of 1,875 Reviews
      Related searches: Nespresso jobs | Nespresso salaries | Nespresso benefits | Nespresso interviews
      ReviewsNespresso reviews

      Glassdoor has 3,229 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.