Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,227 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"good benefits and over all environment" ((in 189 reviews)); "discounts and free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 111 reviews)); "Good salaries and bonuses." ((in 78 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 160 reviews)); "no work life balance concidered" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,874 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

4.0

Jun 12, 2026

Good benefits but poor management issues

Boutique team leader

Recommend

CEO approval

Business Outlook

Pros

401K and Pension plan Can jump to other Nestle brands

Cons

Poor Management Uniforms Culture can be toxic

Nespresso Response

2w

Hello, Thank you for sharing your insights on your experience with us. At Nespresso, it is important to us to provide our employees with various benefits and possibilities for their career development, and we are glad you appreciate our efforts in this area. However, it is disappointing to read the cons you brought to our attention. We take your concerns seriously and want to assure you that we are constantly working on fostering an environment where everyone is respected and supported. In addition to this, we understand the importance of clothing and strive to provide our people with more choice and comfort. We value your feedback, and it will be shared with the responsible team for further improvement. If you have any additional insights, you are also always welcome to reach out to your former HR team. Wishing you well in your new endeavors. Thank you.

4.0

Jun 8, 2026

Good growth opportunities but demanding work schedule

Permanent part-time sales associate

Recommend

CEO approval

Business Outlook

Pros

- opportunities for growth and they train you really well

Cons

- one on ones are done very often - can work long hours without sitting down - roster changes too often and may be called to come to work on your off day

Nespresso Response

2w

Hello colleague, Thank you for taking the time to share your feedback and for recognizing the opportunities to grow and develop within our company. We also value your perspective on the aspects of the experience that can be more demanding. Supporting both performance and employee wellbeing is a key priority for us, and insights like yours help us better understand where we can continue to evolve. At Nespresso, we believe that open dialogue is essential to building a supportive and engaging workplace. If you have any additional details you would like to share, we encourage you to reach out to your local HR. Wishing you all the best in your career with us. Thank you.

4.0

Jun 8, 2026

Nespresso

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good place for a life balance

Cons

Double standards it is unfortunately

Nespresso Response

2w

Hello, Thank you for providing us with your insights. We appreciate your positive comments regarding the balance. It's important to us that our people have a healthy balance between their personal and professional lives. Regarding the drawbacks you brought to our attention, we're sorry that you were not fully satisfied with your experience. At Nespresso, we prioritise fostering a caring environment where everyone is treated equally – with respect and understanding on every level. We constantly strive to improve, and your review will be forwarded to the responsible team. We wish you well in your new endeavors. Thank you.

Viewing 4 - 6 of 1,874 Reviews

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Good benefits but poor management issues

Good growth opportunities but demanding work schedule

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