Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,230 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 179 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 133 reviews)); "Pay is good and is widely flexible" ((in 113 reviews)); "Great Team and Product" ((in 74 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 70 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 158 reviews)); "no work life balance concidered" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 42 reviews)); "The managers don't care if you die at your desk." ((in 42 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Sep 18, 2025

Mixed Feelings

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule Great and easy to sell product Desirable location Good medical, dental, and vision insurance

Cons

Not much pay raise for promotions, with a lot more responsibility Summer and holiday hours run later Cultish corporate messaging

Nespresso Response

8mo

Hello Colleague, Thank you for sharing your thoughts about your experience with us. We are glad to hear that you enjoy our flexible schedule and the product we offer. We appreciate your insights regarding the promotion structure, individual preferences alignment, and your suggestion regarding allowing team members to focus on areas they are passionate about. We will your feedback on to the applicable team as we are always looking to create the most positive team dynamic possible. Wishing you well in your role with us. Thank you.

4.0

Sep 17, 2025

Amazimg

Luxury sales associate

Recommend

CEO approval

Business Outlook

Pros

Fun Cooperative Balanced Exciting Actibe

Cons

Nothing really to say to be honest

Nespresso Response

9mo

Hello, Thank you for sharing such positive feedback with us, it is truly inspiring. We are delighted to read that you appreciate our efforts in fostering a pleasant and welcoming environment. At Nespresso, it is important to us that our people work well together and that they are properly encouraged and supported to succeed. If you have any additional thoughts or suggestions you would like to share, please don’t hesitate to contact your former HR team. We wish you much success with your new endeavors. Thank you.

2.0

Sep 15, 2025

Stressed and overworked

Senior boutique specialist

Recommend

CEO approval

Business Outlook

Pros

They give decent bonuses and good coworkers. Lots of free merchandise through store credit

Cons

Constantly overworked, rude customers, supply chain issues. Corporate treats you like sub-human

Nespresso Response

8mo

Hello, Thank you for sharing your thoughts about your experience with us. We’re glad to hear that you enjoyed the bonuses and appreciated bonding among your coworkers, as fostering a positive team environment is something we value highly. Regarding the challenges you mentioned, we greatly appreciate the efforts of our teams in providing quality customer service, and we always strive to provide everyone with the necessary support. Your feedback about corporate treatment is valuable, and we appreciate you bringing these matters to our attention. We appreciate your honesty and will certainly take your insights into account as we work towards creating a more supportive workplace. If you have any further suggestions or concerns, please don’t hesitate to reach out to your former local team. Wishing you all the best in your future endeavors. Thank you.

Viewing 85 - 87 of 1,875 Reviews

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Mixed Feelings

Amazimg

Stressed and overworked

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