Nespresso reviews

3.8

74% would recommend to a friend

(1,876 total reviews)
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Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,876 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
4.0
May 6, 2025
Recommend
CEO approval
Business Outlook

Pros

flexible working hours, good working environment with friendly people

Cons

entitled customers, very busy weekends

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Nespresso Response
1y
Hello Colleague, We sincerely appreciate you sharing your thoughts about your time at Nespresso. It’s wonderful to know that you enjoy the flexibility of your working hours and the welcoming environment created by your teammates. Your positive insights mean a lot to us. We also acknowledge the concerns you mentioned, as we continuously work to improve our operations and customer interactions. We are committed to analyzing these challenges to enhance the overall experience for both our employees and customers. We remain open to all employee feedback, as it plays a vital role in our efforts to foster a positive workplace culture. Wishing you continued success in your career. Thank you.
5.0
May 5, 2025

Great company

Recommend
CEO approval
Business Outlook

Pros

Loved working for the company, good work environment, lovely colleagues and manager

Cons

Had so much to remember Interms of the nature of the coffee as there were new innovations very often

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Nespresso Response
1y
Hello, Thank you for taking the time to provide feedback on your experience at our company. We greatly appreciate the positives you mentioned. It's important to us to create a friendly and supportive atmosphere for everyone, and we're glad to hear that you value our effort in this area. Regarding the cons you outlined, we are constantly working towards improving our workflow. We appreciate our Nespresso teams' collaborative efforts to deliver the best service to our customers. In addition, we strive to provide our people with all the necessary support and training at all levels. We will make sure to pass your feedback to the respective team, as it will help us improve. Please, feel free to reach out to your former local HR team as well if you have any further details or concerns. We wish you well in your new endeavors. Thank you.
5.0
May 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Extra edge on top of standard retail

Cons

Not great working environment due to location and customer demands

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Nespresso Response
1y
Hello, We appreciate your honesty and value your input. The pros you mentioned allow us to provide a unique and exceptional experience on the market. Nevertheless, we understand that the location and customer demands can sometimes create a challenging working environment. We are constantly striving to improve the overall experience for our employees and appreciate your patience and dedication in navigating these challenges. Your feedback is important to us, and we will take it into consideration as we continue to make improvements. We wish you all the best in your future endeavors. Thank you.
Viewing 148 - 150 of 1,876 Reviews

Glassdoor has 3,232 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.