Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,241 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 187 reviews)); "discounts and free coffee" ((in 119 reviews)); "Pay is good and is widely flexible" ((in 109 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Free coffee and they provide you with a lot of information about the products" ((in 65 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 159 reviews)); "no work life balance concidered" ((in 46 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Feb 20, 2021

Excellent place to work

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Bonuses, healthy work environment, you’re not expected to do anything that isn’t in your work description. And you get paid above minimum wage for a fairly easy retail job

Cons

A lot of information to learn and you have to learn fast but there is online training programs available to help you with this

Nespresso Response

5y

Hello Colleague, Thank you for your positive feedback and for recognizing our efforts to provide a healthy work environment. We are proud to offer a competitive benefits program as part of our Total Rewards package, and extensive training for all employees to ensure they are equipped to handle their jobs. We also appreciate your insight and advice to Sr. Management, we will pass on the management team. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

5.0

Feb 19, 2021

Best place to work

Stock controller

Recommend

CEO approval

Business Outlook

Pros

Good company with a lot of benefits.

Cons

Sometimes it can be really busy

Nespresso Response

5y

Hello Colleague, Thank you for recognizing Nespresso as the 'Best place to work'. We are proud to offer a competitive benefits program as part of our Total Rewards package. Our business is growing and evolving, and we appreciate our employees’ efforts to provide the best sales and service to our customers. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

2.0

Feb 18, 2021

Average experience overshadowed by negative experiences

Senior coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good bonuses including free coffee, free coffee machines and some cash incentives.

Cons

Poor people management, negative treatment by individual staff members, and no culture or environment that made you feel you could reach out to HR.

Nespresso Response

5y

Hello Colleague, Thank you for your feedback. We appreciate the areas you see as strengths such as great rewards and benefits. We also read your concerns about people leadership and management. This is disappointing given as a company we respect and care for our people, and both through our leaders and with each other. We would welcome hearing more specifics from you about your experience. With this additional information, we can look into the concerns you outline. Please feel free to reach out to our Business Executive Officer for the UK&I, Guillaume Chesneau at guillaume.chesneau@nespresso.com, or please contact me. Wishing you well with your future endeavors. Best regards, Guillaume Le Cunff, CEO

Viewing 1531 - 1533 of 1,882 Reviews

Jobs at Nespresso

Retail Sales Associate, part-time

Retail Sales Associate

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Retail Sales Supervisor

Retail Stock Associate, Part-time

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