Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,231 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 189 reviews)); "Great benefits and free coffee on the job" ((in 123 reviews)); "Pay is good and is widely flexible" ((in 118 reviews)); "Good salaries and bonuses." ((in 73 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 72 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 41 reviews)); "The managers don't care if you die at your desk." ((in 37 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Apr 7, 2025

Bad management - no progress

Is it

Recommend

CEO approval

Business Outlook

Pros

Only pros can think of is you get Free coffee

Cons

Bad management Treats you like slave No progress in job Micro managing HR never listens , they are on managers side always

Nespresso Response

1y

Hello Colleague, Thank you for sharing your feedback regarding your experience at our company. It is upsetting to read the cons you mentioned. We constantly invest a great deal in development of our management system so that everyone feels valued, respected and cared for, and we are sorry that you are not satisfied with this aspect. In addition to this, at Nespresso, we understand the importance of professional fulfillment and we always support our people in their career aspirations. Your feedback is valuable to us, as we constantly seek to improve. We will make sure to pass it to the respective team. You are always welcome to share more additional comments with us. Wishing you well. Thank you.

4.0

Apr 7, 2025

Work

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

It’s a good working place

Cons

Too much hassle for retail

Nespresso Response

1y

Hello, Thank you for sharing your feedback about your experience working at Nespresso. It is great to know that you consider our company a good place to work at. We appreciate your honesty and value your input. We understand that the retail industry can present its challenges and demands. At Nespresso, we are dedicated to continuously improving our processes to ensure a more streamlined and efficient experience for our employees. We are committed to fostering a workplace culture that promotes growth, well-being, and success for our team members. Your feedback will be carefully considered as we strive for excellence and work towards creating an even better working environment. We wish you all the best in your future endeavors. Thank you.

4.0

Apr 5, 2025

Good place to build your career in the industry

B2b marketing manager

Recommend

CEO approval

Business Outlook

Pros

- world-wide reputation, great to build your career - a lot of collaborations with well-known brands/companies in F&B industry - dynamic, fun, entertaining work environment - free coffee!!

Cons

- sometimes it's too fast-faced, so it could be a bit stressful - capsule coffee marketing is getting competitive - work-life balanced is not bad but also not very good

Nespresso Response

1y

Hello, Thank you for sharing your experience with us. We’re pleased to hear that you found our company a valuable place for career growth and that you enjoyed the vibrant work environment and engaging collaborations with other brands. We also appreciate your feedback regarding the fast-paced nature of the work and the challenges related to work-life balance. At Nespresso, ensuring that our employees feel comfortable and supported is a top priority, and your insights are truly helpful as we seek to enhance our support for the team. If you have any additional details or suggestions you would like to share, please don't hesitate to reach out to your former local HR team. Your input is invaluable in helping us improve our operations for all employees. Wishing you all the best in your future endeavors. Thank you.

Viewing 160 - 162 of 1,875 Reviews

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Bad management - no progress

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Good place to build your career in the industry

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