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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,877 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      68% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      2K reviews
      3.0
      May 3, 2016

      Nestle is a great company, but Nespresso is losing its charm

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Nestle benefits -Work shifts -Stores are closed most major holidays

      Cons

      -Too much hiring of friends/family of corporate employees -Management is not on top of ordering product in stores -More focused on numbers(quantity not quality)

      avatar
      Nespresso Response
      10y
      Hello - Thank you expressing the pros of our flexible work arrangements and benefits. I am sorry to hear about your other experiences. We do count on our leaders to recommend to us former colleagues who they have seen perform well in other companies. We want leaders with coffee experience and sometimes would like to bring leaders from other business sectors who we can teach about our top quality coffee. This cross-pollinating brings ideas from the outside and enriches our company. Of course, we have guidelines in place to ensure all employees at all levels throughout the organization abide by our Code of Business Conduct, and our Leaders continue to role model this behavior. With respect to growth opportunities, we are committed to developing our employees using several leadership and management programs including our new Journey to the Heart of the Capsule initiatives. We encourage all of our qualified employees to apply! If you have more specifics you want us to look into, please contact me or our confidential employee help-line at 888-424-2409. Thank you. Guillaume Le Cunff President @ Nespresso USA
      1.0
      Apr 25, 2016

      Worst Company Ever - SAVE YOURSELF THE HEADACHE

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free coffee and Free Lunch.

      Cons

      The culture here is terrible. People doing business in french. Unfriendly people all around. No one even says good morning. Even if you speak they walk by you. The lack of communication between departments is terrible. People in the brand team and CRM will throw you under the bus in a meeting to save their own butts.Pointless accusatory meetings that waste people time. The ones conducting them have nothing better to do and want to feel important. Nothing gets done that way. THe worse thing is there is no type of process to follow at this company. Everything is last minute and rushed. Quantity over Quality here. Head for the hills! Don't work here. Guarantee you will quit soon.

      3.0
      Apr 22, 2016

      Micro managed

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits (part of Nestle) Decent pay 95% get to work from home

      Cons

      -every moment is micro managed to the second -no growth opportunities -bloated scripting -nepotism

      avatar
      Nespresso Response
      10y
      Hello – Thank you for your positive feedback regarding the benefits provided to employees. A flexible work environment is important to today’s workplace given the balance employees need, and we are happy that about 15% of our employees have a flexible work arrangement. It is one of the ways we show we care about our employees and families. We are committed to developing our employees using several leadership and management programs and supporting our people with the PDG tool which we use to identify future internal talent. Currently YTD 58% of the open jobs for all salaried positions are filled with internal employees. Also, in 2015, we introduced several improvements to our scripts providing our coffee specialists with more flexibility when interacting with customers. We deployed this at the CRC and in 2016 will be introducing it to the Boutiques. This initiative has been well received, and employees enjoy the empowerment they are given. My team and I uphold and act with equity and fairness. If you have specific examples of where you believe we have fallen short, please speak with me or contact our confidential employee help-line at 888-424-2409. Thank you for your input. Guillaume Le Cunff President @ Nespresso USA
      Viewing 1711 - 1713 of 1,877 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,233 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.