Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,231 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 189 reviews)); "Great benefits and free coffee on the job" ((in 123 reviews)); "Pay is good and is widely flexible" ((in 118 reviews)); "Good salaries and bonuses." ((in 73 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 72 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 41 reviews)); "The managers don't care if you die at your desk." ((in 37 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Mar 29, 2016

Amazing Company!

Crc

Recommend

CEO approval

Business Outlook

Pros

Working at Nespresso, USA has great benefits, both internal and external. Salary is competitive, and retirement options are nice. Being under the Nestle umbrella provides stability, reliability and career options.

Cons

Marketing Campaign information (promotions, offers) is shared a bit late and not always provisioned correctly in our systems, which can cause customer and employee frustration and potentially turn customers away. Things have improved in the last year; in particular, however, this seems to be an area that can always improve.

Nespresso Response

10y

Thank you your positive feedback. I have to admit that employees often comment on our great perks. Being part of the Nestle group allows us to offer benefits and career options covering many of our employee’s needs. Our promotional campaigns are an area of opportunity we have been working on. Through our continuous improvements efforts, we are getting better, and our new OMNI-Channel approach is creating internal efficiencies and is gradually ironing out the imperfections. We are confident we will reach greater satisfaction both internally and externally as we move forward. We certainly continue our efforts at openness and transparency. Thank you! Guillaume Le Cunff President @ Nespresso USA

2.0

Mar 23, 2016

Do not reccomend

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free Coffee, International travel, free metro card and lunch stipend

Cons

Toxic work environment. Favoritism if French or male. Lack of market autonomy.

1.0

Mar 18, 2016

National Account Manager

National account manager

Recommend

CEO approval

Business Outlook

Pros

great perks, such as company car, free lunch, transit card etc.

Cons

bad communication between departments. Bad choices in who they hire for upper management and how they let them rule the whole team.

Nespresso Response

10y

Hello – Thank you for your comments. I appreciate your positive comments regarding our benefits. At Nespresso USA, we are constantly changing given our growth, and this includes our employees who need to change with us. Also, I’m encouraging diversity in our teams which includes bringing some employees from the outside. We will continue to do this. Should you like to provide more specific information about your situation, please call our confidential employee help-line at 888-424-2409. We would be happy to follow up on your specific concerns. Thank you for your feedback and best of luck to you. Guillaume Le Cunff President @ Nespresso USA

Viewing 1717 - 1719 of 1,875 Reviews

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