Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,233 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 49% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 185 reviews)); "Good benefits, great team, free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 115 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Good training on full time employees" ((in 51 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 161 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,877 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,877 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

3.0

Mar 16, 2025

Average

Coffee advisor

Recommend

CEO approval

Business Outlook

Pros

Good commission if get to sell

Cons

No proper training provided, no clear communication from bottom to top and between employees of every shift, last minute and ad hoc

Nespresso Response

1y

Hello, Thank you for taking the time to share your experience with us. We are pleased to hear that you found value in the benefits structure during your time at Nespresso. Recognizing individual contributions and rewarding performance remains a key priority for us. We also acknowledge the points you raised regarding preparation for daily responsibilities and internal communication. At Nespresso, we are committed to dedicating significant attention to effective onboarding and ensuring clear, consistent communication across all teams and shifts, as we believe these are essential to building a well-functioning and supportive work environment. We value insights like yours as they help us refine our workplace culture and processes. Also, you are always welcome to share additional details with your former local HR team so we can investigate further and continue improving. We wish you all the best in your future endeavors. Thank you.

4.0

Mar 14, 2025

Decent Work and Fun Environment

Boutique specialist

Recommend

CEO approval

Business Outlook

Pros

Fun environment with cool clients, and peers.

Cons

Scheduling can be inconsistent, it's not very dependable in terms of hours.

Nespresso Response

1y

Hello, Thank you for sharing your review with us. We are delighted to read that you appreciated our efforts to foster a positive atmosphere for everyone. Regarding the cons you mentioned, we are sorry to hear that you were not fully satisfied with your schedule. At Nespresso, we are constantly striving to create a healthy work environment. It is important to us to find the right balance between our customers' needs and business goals, while also ensuring that our team members have flexible work hours that meet their needs. Thank you for your feedback, as it allows us to improve. You are always welcome to share more details with your local HR team as well. Wishing you all the best in your new endeavors. Thank you.

5.0

Mar 13, 2025

Good

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Good place to work at, friendly

Cons

No, there are no concerns or issues

Nespresso Response

1y

Hello, Thank you for taking the time to let us know about your experience with our company. We are delighted to read that you consider us a good place to work at. At Nespresso, it is important to us to foster a welcoming environment where everyone feels supported and cared for, and we are glad that you recognize our efforts in this regards. Thank you for your contributions during your time at Nespresso. If you have any additional comments or suggestions, please, feel free to reach out to your former local HR team. Wishing you all the best in your new endeavors. Thank you.

Viewing 178 - 180 of 1,877 Reviews

Jobs at Nespresso

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Nespresso

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