Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,240 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 187 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 116 reviews)); "Pay is good and is widely flexible" ((in 114 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 83 reviews)); "Good salaries and bonuses." ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 19 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,882 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

3.0

Aug 19, 2024

okay

Specialist

Recommend

CEO approval

Business Outlook

Pros

Colleague were nice and the job was decent

Cons

toxic environment with the managers

Nespresso Response

1y

Hello, Thank you for sharing your feedback with us. Even though we are glad that you enjoyed working with your colleagues, it is upsetting to read the cons you mentioned. At Nespresso, we put a lot of efforts in fostering a welcoming and inspiring environment where we respect each other. In addition to this, we invest a lot in our management system, so that everyone is supported and cared for. Please, don't hesitate to provide more details to your former local HR team, so that we can look into this and improve. Wishing you all the best in your new endeavors. Thank you.

3.0

Aug 16, 2024

Alright

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Good pay. Work from home

Cons

Some difficult customers. Strict monitoring system.

Nespresso Response

1y

Hello, Thank you for your feedback. We are glad to hear that you are satisfied with our Total Rewards package, including competitive salary and bonuses, as well as the option to work from home. We value providing a flexible and comfortable environment for our employees. Regarding the challenges you mentioned, we appreciate the dedication of our employees in delivering quality service, and we are sorry to hear about your difficult experiences with some customers. We also take the monitoring system seriously to ensure our employees receive the necessary support and information. We would like to learn more about your concerns. Please reach out to your former local HR team to provide additional comments. This will help us investigate further and find the best possible solution. Best wishes for your new endeavors. Thank you.

4.0

Aug 16, 2024

so fun

Sr chemist

Recommend

CEO approval

Business Outlook

Pros

i love coffee it rocks

Cons

not a fan of coffee too much

Nespresso Response

1y

Hello Colleague, Thank you for providing us with your review. We are pleased to know that you appreciate our coffee. If you want to share more detailed feedback with us, so we can look further into your comments and improve, please feel free to contact your local HR or management team. Wishing you continued success with us. Thank you.

Viewing 295 - 297 of 1,882 Reviews

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Nespresso

Nespresso reviews

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okay

Alright

so fun

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