- typically more managers than years in the company
- some say the only thing that never changes is change (can be good or bad ..)
- career growth can be hindered if you're "useful" in your current position
- management may stay in place if they're conformist
- stress level in technical support was high, but management did not prioritize that issue
- HR was horrible for the most part (i.e. never representing the employee's interest, but only the employer's ..)