NetApp Technical Support Engineer reviews

4.2

61% would recommend to a friend

(78 total reviews)
avatar

George Kurian

73% approve of CEO

73% positive business outlook

Technical Support Engineer employees have rated NetApp with 4.2 out of 5 stars, based on 78 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have an excellent working experience there. NetApp is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

78 reviews
3.0
Dec 9, 2008
Recommend
CEO approval
Business Outlook

Pros

Donuts or maybe Bagels? At least the bathrooms were clean and stocked with tissue paper and hand soap.

Cons

Fresh fruit day? Support model at the time does not "follow the sun." Having 3 shifts for the sake of all major support being in one location is not necessarily a best practice. New hires receive no initial technical training upon hire but insted receive the same end-user training as customers. At least during the first 2-3 months this is the case but the company already expects proficiency in all aspects of service and support.

4.0
Jul 31, 2008
Recommend
CEO approval
Business Outlook

Pros

Lots of different technologies to work with, good if disorganized access to information on the internal wiki.

Cons

It can be quite stressful. And it's a cubicle life.

4.0
Jun 12, 2008
Recommend
CEO approval
Business Outlook

Pros

Their IT staff is top notch. I didn't work in IT, but their ability to organize their IT staff was really good. Their intranet is chock full of technical details of their product, and its' design, and their engineers are generally eager to share information.

Cons

When i was there there was a bit of lazy that had set in from too much success after a high riding stock, and a pretty great success in the market. Now that they are fighting for market share in new places, that must be shrinking.

Viewing 76 - 78 of 78 Reviews

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