NetDocuments Technical Support Engineer reviews

2.9

36% would recommend to a friend

(5 total reviews)

Josh Baxter

37% approve of CEO

37% positive business outlook

Reviews by job title

5 reviews
2.0
Mar 7, 2025

Could be amazing

Recommend
CEO approval
Business Outlook

Pros

Snacks and good benefits, solid potential for product but they seem to always miss what the people actually want (ThreadKM and AfterPattern busted). And for some weird reason are okay with it and keep the same CPO?

Cons

It's too hard for customers to leave so they are forced to be okay with the lack of product improvements. Executive team is surrounded by yes men/women so nothing seems to change.

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NetDocuments Response
1y
Thank you for taking the time to share your thoughts. We’re glad to hear you appreciate the benefits and see the potential in our product. We understand that product decisions can sometimes be frustrating, and we’re always working to improve and better align with customer needs. Feedback—both internal and external—is valuable to us, and we encourage open dialogue to drive meaningful change. While we may not get everything right, we remain committed to evolving and delivering the best possible experience for our customers. If you have any specific suggestions, we’d love to hear them. Please share more with your manager or HR. We genuinely want to win together, and your feedback helps that happen.
3.0
Jul 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Good benefits and a free meal each week.

Cons

The product isn't well documented.

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NetDocuments Response
1y
We appreciate your feedback regarding the documentation of our products. We understand the importance of clear and comprehensive documentation for the effective use of our products. We are currently taking steps to improve our documentation process, including updating existing materials and creating new resources to better support our employees who support our customers.
4.0
Oct 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Good benefits, average pay, hybrid work

Cons

Work from home policy, how strict they are about making sure you come in on the days you are suppose to.

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