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Neustar reviews

4.2

81% would recommend to a friend

(157 total reviews)
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Charlie Gottdiener

91% approve of CEO

79% positive business outlook

Reviews by job title

157 reviews

Reviews about "Compensation"

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4.0
Oct 21, 2020
Recommend
CEO approval
Business Outlook

Pros

I worked in Neustar Marketing Solutions - The role: managing and coordinating Marketing Mix Modelling projects across multiple teams. Guiding and advising the client through the data delivery and EDA process (what to deliver, why and how). Once basic responsibilities are covered, initiative is essential to take home that extra value in learning. There are many resources that will give you that opportunity. - The product/services offered: the company really pushes for innovation in the data analytics sector. As an employee you are exposed to all these products even if they aren't part of your day to day. Plenty to learn. - The opportunities: it's frequent to change from one team to another so horizontal learning is very possible. Can't talk about vertical promotions as I've not been there for long, but looks they won't be offered by default unless you actively pursue and ask for it. - The clients: mostly marketing teams within top-tier players in the retail, consumer goods, automotive, telecom, banking & insurance, energy and classifieds industries across EMEA and APAC. - The line management team: always there to help, although very busy hence forcing independence and initiative on the employee's end. Quickly handing a good amount of responsibility and offering really rewarding experiences. - The Neustar culture: I've had the experience of working here through the COVID19 pandemic and I've simply been impressed. They quickly took the lead and asked everyone worldwide to work from home. They incremented senior management updates up to once a week, gave one extra PTO day per month (the "Mental Health Day"), allowed some expensable budget so each employee could get an office-ready space at home, provided free subscriptions to the Headspace app, and more. The senior management team really proved to live the company's values throughout these hard times.

Cons

- The HR team: the HR team dedicated to EMEA offices is very small and based in India. It's easy to see how HR protects the company's interests and follows senior management mandates but hard to find that HR partner that will be ready to listen to and help the employee when they need something. They are distant and slow to respond. They were incapable of solving the one problem I faced.

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Neustar Response
5y
Thank you for taking the time to provide such a thorough review of your experience working for Neustar. Input from current and former employees is vital in our efforts to continue improving the operations and culture here at Neustar. I appreciate hearing that you felt challenged to learn and were given plenty of responsibility at Neustar. It’s also reassuring to know the efforts we’ve made to support our employees during the COVID-19 crisis was meaningful to you. I am sorry to hear you struggled to have some of your concerns heard by our HR team. We care deeply about our people and work hard to support our employees - at all levels. We do have an open-door policy and employees are encouraged to contact their HR business partner or me directly so we can help. Thank you again for your service to Neustar. - Carey Pellock, Chief Human Resources Officer
1.0
May 23, 2020
Recommend
CEO approval
Business Outlook

Pros

Most people celebrated when the former CEO (Lisa) was let go The current management is focused on outsourcing most of the jobs out of America. 1)Better than average benefits. 2)Better than average 401k plan. 3)Better than average training budget 4)Better than average bonus plan.

Cons

The company has been deeply siloed. The company has acquired many companies and they are only interested in protecting their turf. Acquisitions have been a disaster mainly because Neustar could never find a way to make them work together. Neustar is all about a popularity contest. Merit counts for little. I have seen people with over ten years of service let go for very minor mistakes. It was such BS.

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Neustar Response
6y
Thank you for writing Neustar a review on Glassdoor. It's nice to hear that the efforts we've put into ensuring our benefits remain above industry norms are being recognized. We have worked for the better part of two years to address the exact issues you detail. You are correct. Neustar made many acquisitions over the years but we have made tremendous progress in integrating those businesses around our Roadmap for Growth. We hold ourselves accountable to our Roadmap for Growth through our annual Strategic Priorities which drive everything we do here at Neustar. I am proud of all we have achieved in the past two years and look forward to being able to share our progress to all of our employees - current and former -- over time. - Carey Pellock, Chief Human Resources Officer
3.0
May 9, 2020

Great People

Recommend
CEO approval
Business Outlook

Pros

Neustar has some very talented employees. If you are working in the right group with the right manager, it can be a great excellent company to work for. With new management (since PE buyout), I could see how my group fit in to the overall company plan.

Cons

My contributions were not always recognized, often a male coworker would be given credit for my ideas. Management talks about work/life balance but doesn't back that up with reasonable assignments. After PE buyout, benefits were reduced (401K match doesn't happen until after year closes, decreased vacation time accrual, … ). I didn't find there was support from my management to move to other opportunities within Neustar.

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Neustar Response
6y
Thank you for your review and for your more than eight years of service to Neustar. Our people are our most valuable asset at Neustar and I am glad you mentioned them and their talent. Misogyny, or inequity of any type within Neustar, is not tolerated. I wish you had felt comfortable to escalate your concerns while you were with us. We take diversity and inclusion very seriously -- so much so that we recently officially launched a program that will be co-created by our employees and management team. While it is true that our benefits were adjusted as a result of the loss of the NPAC contract and subsequent investments by our private equity partners, our benefits remain among the most generous in the industry. I wish you success in your future endeavors. - Carey Pellock, Chief Human Resources Officer
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