New Balance reviews

3.9

71% would recommend to a friend

(1,243 total reviews)

Joe Preston

83% approve of CEO

61% positive business outlook

New Balance has an employee rating of 3.9 out of 5 stars, based on 1,243 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Balance employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

1K reviews
5.0
Aug 10, 2018

Sales associate

Recommend
CEO approval
Business Outlook

Pros

It was a good laid back environment. I enjoyed helping customers figuring out what kind of shoes they needed.

Cons

None really I thought it was a good entry level retail job.

3.0
Aug 6, 2018

Assistant sales manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great interaction with people, great discounts on shoes and apparel for family and friends. Coming across a lot of people you are able to network.

Cons

Having to deal with problematic people that have bad feet problems and don’t know what they want.

1.0
Jul 31, 2018

Sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everyone is incompetent so as long as you put for minimal effort you are fine.

Cons

Promotions are based on how well you kiss butt and even then they would rather hire externally. How you actually do your job has no impact what so ever. The senior leadership team is so out of touch with reality that if they knew how their company was being managed they would make changes. Often times sales reps are asked to compromise and make bad business deals simply because the account has been with NB for decades. Not to mentions silly initiatives, such as the run specialty one. Our two best shoes can only be sold at run specialty accounts. No other company does this but NB and it's costing the company millions of dollars. Lastly, quality of product has been questionable as best. I cannot tell you how many times I have had samples that were defective and not sellable and I was told to keep may mouth shut.

Viewing 943 - 945 of 1,243 Reviews

Glassdoor has 1,490 New Balance reviews submitted anonymously by New Balance employees. Read employee reviews and ratings on Glassdoor to decide if New Balance is right for you.